1. Information We Collect
We collect the following types of information when you use ServiceHub:
Personal Information
- Name, email address, and mobile number (provided during registration)
- Date of birth and gender (optional, for profile personalization)
- Address and location data (for discovering nearby services)
- Profile photo (optional)
- Payment information (processed by third-party payment gateways; we do not store card details)
Usage Information
- Booking history and service preferences
- Search queries and browsing activity on the Platform
- Device information (model, OS, app version)
- Log data (IP address, access times, referring URLs)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Platform
- Process bookings and payments
- Send booking confirmations, reminders, and important notifications
- Personalize your experience and show relevant services
- Communicate with you about product updates and promotions (with opt-out)
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We share information only in the following cases:
- With Service Providers: When you book a service, relevant details (name, booking time) are shared with the Business to fulfill your appointment.
- Payment Processors: Payment information is shared with Razorpay and other payment gateways for transaction processing.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Storage & Security
Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted storage for sensitive data (tokens, bank details)
- Access controls and regular security audits
- Secure authentication using RS256 JWT tokens
5. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, please contact us at privacy@360servicehub.com.
6. Cookies & Tracking
Our website uses essential cookies for functionality and optional analytics cookies to understand how visitors use the site. You can control cookie preferences through your browser settings.
7. Third-Party Services
Our Platform integrates with third-party services including payment gateways, push notification providers (Firebase), and analytics tools. These services have their own privacy policies, and we encourage you to review them.
8. Children's Privacy
ServiceHub is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the Platform or via email. The "Last updated" date at the top indicates when the policy was last revised.
10. Contact
For privacy-related questions or concerns, please contact our Data Protection team at privacy@360servicehub.com.