1. Overview
ServiceHub facilitates bookings between Customers and Businesses. This Refund Policy outlines the conditions under which refunds are provided for services booked through our Platform.
2. Cancellation by Customer
Free Cancellation
If you cancel a booking within the free cancellation window set by the Business (typically 2-24 hours before the appointment), you will receive a full refund to your original payment method.
Late Cancellation
If you cancel after the free cancellation window has passed, the Business's late cancellation fee may apply. The fee percentage is set by each Business and is displayed at the time of booking. The remaining amount (if any) will be refunded.
No-Show
If you do not show up for your appointment without prior cancellation, no refund will be provided unless the Business agrees otherwise.
3. Cancellation by Business
If a Business cancels your booking for any reason, you will receive a full refund automatically. The refund will be processed within 5-7 business days to your original payment method.
4. Service Not Rendered
If you arrive at the scheduled time and the service cannot be provided due to the Business's fault (e.g., the Business is closed, the staff member is unavailable), you are entitled to a full refund. Please contact our support team within 24 hours of the scheduled appointment with relevant details.
5. Service Quality Disputes
If you are unsatisfied with the quality of a service received, we encourage you to:
- Communicate directly with the Business to resolve the issue
- Leave an honest review on the Platform
- Contact ServiceHub support if the issue remains unresolved
ServiceHub will mediate quality disputes on a case-by-case basis. Refunds for quality issues are at our discretion and depend on the nature of the complaint and available evidence.
6. Wallet Refunds
Refunds for wallet top-ups are subject to the following conditions:
- Unused wallet balance can be refunded to the original payment method upon account deletion
- Wallet credits earned through promotions or referrals are non-refundable
- Refunds from cancelled bookings may be credited to your wallet for faster processing (with your consent)
7. Refund Processing Time
| Payment Method | Processing Time |
|---|---|
| UPI | 1-3 business days |
| Debit / Credit Card | 5-7 business days |
| Net Banking | 5-7 business days |
| Wallet (ServiceHub) | Instant |
| Third-party Wallets | 3-5 business days |
8. How to Request a Refund
To request a refund:
- Open the ServiceHub app and go to your booking history
- Select the relevant booking and tap "Request Refund"
- Provide a reason and any supporting details
- Our team will review your request within 48 hours
Alternatively, contact us at support@360servicehub.com with your booking ID and reason for the refund request.
9. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be communicated through the Platform. Your continued use of the Platform after changes take effect constitutes acceptance.
10. Contact
For refund-related questions, please contact us at support@360servicehub.com.