🌍 Business Onboarding Cookbook: Foreign Languages & IELTS/TOEFL Institutes
Category: Language Training & Test Prep
Primary Domain: 07_Education_Tutors_Coaching
Platform: 360 SERVICE HUB
1. Overview & Business Profile Context
This cookbook provides realistic, comprehensive, and verified test data for onboarding an accredited foreign language institute, corporate ESL training hub, and official IELTS/TOEFL/PTE exam prep center. It exercises:
- Audio-Equipped Language Lab (
SPACE) Resource Allocation: Managing an acoustic language laboratory ($N = 15$ students) equipped with Sennheiser noise-cancelling communication headsets and live audio monitoring consoles.
- Certified Native & Exam Faculty (
PERSON): Certified British Council IELTS master trainers alongside native French/German CEFR C2 certified instructors.
- Fast 1:1 Speaking Interview Diagnostics: Rapid 20-minute IELTS Speaking mock interviews with instant band score rubrics, contrasted with 60-minute communicative group cohorts.
- Multi-Slot Consecutive Full Exam Simulations: Multi-slot consecutive rules with volume discounts for comprehensive 2-hour or 3-hour IELTS Listening, Reading, and Writing paper simulations.
- Flexible Corporate & Student Schedule: Operating Monday through Saturday from 09:00 AM to 08:00 PM, with Sunday morning conversational language exchange cafes.
2. Step-by-Step Onboarding Data
Step 1 of 5: Business Information
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Business Logo / Photo Upload |
Image Picker Card |
linguaverse_logo.jpg (Sophisticated sapphire blue and silver crest featuring globe longitude grid with speech bubbles in multilingual calligraphy) |
Tap opens media picker. Renders 1:1 preview card with edit overlay. |
| Business Name |
Text Field (Single-line) |
LinguaVerse International Language & IELTS Institute |
53 characters. Valid ($\ge 2$ and $\le 100$). |
| Business Category |
Dropdown / Picker |
Language Training & Test Prep |
Contextualizes language learning, IELTS, and TOEFL tags. |
| Business Type |
Segmented Control |
Company |
International education enterprise. |
| Business Address |
Text Field / Geocomplete |
Level 4, Vatika First India Place, MG Road, Sector 28 |
Commercial grade-A office complex near metro. |
| Auto-detect GPS / Pick on Map |
Action Buttons |
Latitude: 28.4821
Longitude: 77.0875 |
Pinned precisely at MG Road, Gurugram. Valid Indian bounding box. |
| Operating City |
Text Field (Single-line) |
Gurugram |
City string. |
| Mobile Number (Verified via Login) |
Phone Input (Read-only) |
+919810334455 |
Read-only input with verified green badge (✔). |
| Email ID (Optional) |
Email Text Field |
enroll@linguaverse.in |
Valid corporate email. |
| Business Description (Optional) |
Text Area (Multi-line) |
British Council & IDP authorized partner institute. Equipped with 15-seater digital language lab, audio phonetic testing suites, and native instructors. Offering IELTS Academic/General training (Band 8+ focus), German (Goethe A1-B2), French (DELF/DALF), Spanish, and corporate business communication. 1:1 Speaking mocks and small batches. |
353 characters ($\le 500$). |
| Language Preference |
Dropdown / Select |
English (Default) |
Platform language. |
| Time Zone |
Input Field / Display |
India Standard Time (IST) |
IANA Asia/Kolkata. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
Validates Step 1 fields, advances to Step 2. |
Step 2 of 5: Add Resource (Polymorphic Flow)
Add the following 4 realistic resources covering 2 specialized language trainers, 1 digital language lab, and 1 private interview booth:
[ What does your customer book? ]
├── [●] 1. Team Member / Staff ──► Trainer Alistair Vance (Lead IELTS & TOEFL Examiner - Cambridge DELTA)
├── [●] 2. Team Member / Staff ──► Madame Claire Dubois (Native French Faculty - Sorbonne University, C2)
├── [○] 3. Room / Space ──► Digital Phonetics & Language Lab 1 (15-Seater)
└── [○] 4. Room / Space ──► Acoustic 1:1 Speaking Interview Booth 2
Resource 1: Lead IELTS & TOEFL Examiner (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Activates staff-specific fields. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
alistair_vance_ielts.jpg |
Distinguished portrait in formal British tailored suit with Cambridge lapel badge. |
| Full Name of Staff / Specialist |
Text Field |
Trainer Alistair Vance |
Required. |
| Role / Designation |
Text Field |
Head of English Studies & Certified IELTS Examiner (Cambridge DELTA, MA) |
Title & credentials. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 candidate for 1:1 speaking interview (or leads full cohort). |
| Mobile Number (For booking alerts) |
Phone Input Field |
9810334451 |
Alert phone for candidate testing. |
| Gender |
Dropdown Selector |
Male |
Filterable trainer profile. |
| Experience (Optional) |
Text Field |
15 Years (Former British Council Senior Examiner) |
Professional tenure. |
| Bio / Specialization (Optional) |
Text Area |
Specializes in IELTS Band 8.5+ strategies, Task 2 lexical resource essay structuring, pronunciation fluency, and eliminating grammatical fossilized errors. |
Trainer bio. |
| Primary Resource |
Switch / Toggle |
ON |
Lead examiner. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Trainer Alistair Vance. |
Resource 2: Native French Faculty (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Staff form. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
claire_dubois_french.jpg |
Friendly female Parisian educator portrait. |
| Full Name of Staff / Specialist |
Text Field |
Madame Claire Dubois |
Required. |
| Role / Designation |
Text Field |
Senior European Languages Lead (Native Parisian, Sorbonne MA, DAEFLE) |
Designation. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1:1 or class lead. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9810334452 |
Notification number. |
| Gender |
Dropdown Selector |
Female |
Female educator option. |
| Experience (Optional) |
Text Field |
11 Years (Alliance Française Alumna) |
Teaching tenure. |
| Bio / Specialization (Optional) |
Text Area |
Native French teacher guiding beginners through DELF A1/A2 and professional B1/B2 exams. Focuses on authentic pronunciation, subjunctive grammar, and Canada PR TEF/TCF exam prep. |
Profile bio. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary faculty. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available for bookings. |
| Action |
Primary Button |
Tap Save Resource |
Saves Madame Claire Dubois. |
Resource 3: Digital Language Lab 1 (Room / Space)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[○] Room / Space |
Activates room/space fields. |
| Add Space / Room Photo (Optional) |
Photo Upload Button |
language_lab_1.jpg |
High-tech multimedia classroom with 15 individual computer carrels and headsets. |
| Space / Room / Facility Name |
Text Field |
Digital Phonetics & Language Lab 1 (15-Seater) |
Required. |
| Capacity (Clients per slot) |
Number Input Field |
15 |
Batch lab capacity! |
| Space Type / Category |
Dropdown / Text |
Multimedia Computer Language Lab |
Space classification. |
| Location / Room Identifier (Optional) |
Text Field |
Level 4 - Lab Suite 401 |
Clear room identifier. |
| Description / Amenities (Optional) |
Text Area |
15 independent computer terminals with Sennheiser PC 8 USB noise-canceling headsets, Sanako digital language software for phonetic recording, and master teacher control console. |
Room amenities. |
| Primary Resource |
Switch / Toggle |
OFF |
Space resource. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Language Lab 1. |
Resource 4: Speaking Interview Booth 2 (Room / Space)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[○] Room / Space |
Room/space form. |
| Add Space / Room Photo (Optional) |
Photo Upload Button |
interview_booth_2.jpg |
Soundproof glass interview room with desk, two chairs, and digital voice recorder. |
| Space / Room / Facility Name |
Text Field |
Acoustic 1:1 Speaking Interview Booth 2 |
Required. |
| Capacity (Clients per slot) |
Number Input Field |
1 |
Strictly 1 candidate per interview session. |
| Space Type / Category |
Dropdown / Text |
Acoustic Examination Interview Chamber |
Classification. |
| Location / Room Identifier (Optional) |
Text Field |
Level 4 - Booth 4B |
Identifier. |
| Description / Amenities (Optional) |
Text Area |
Acoustic sound dampening walls (STC 48), high-resolution Shure MV5 digital condenser microphone for speaking evaluation playback, and examiner scoring desk. |
Amenities. |
| Primary Resource |
Switch / Toggle |
OFF |
Space resource. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available. |
| Action |
Primary Button |
Tap Save Resource |
Saves Interview Booth 2. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 resources saved; advances to Step 3. |
Step 3 of 5: Services & Offerings
Configure the following 4 realistic language offerings covering IELTS speaking mocks, French group cohorts, lab practice, and multi-slot mock exam papers:
[ Services & Offerings Portfolio ]
├── 1. IELTS 1-on-1 Speaking Mock Interview & Band Score (20 mins | ₹499 | In-Booth 1:1)
├── 2. French DELF A1/A2 Conversational Group Cohort (60 mins | ₹650 | Multi-Seat N=15)
├── 3. Independent Language Lab & Listening Audio Hire (Hours | 1 Hour | ₹300 | Multi-Seat N=15)
└── 4. Full IELTS Academic Paper Simulation & Writing Review (Hours | 1 Hour slots | ₹750/slot | Multi-Slot 2-3)
Offering 1: IELTS 1-on-1 Speaking Mock Interview (20 mins — 1:1)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
IELTS 1-on-1 Speaking Mock Interview & Band Score |
Required. |
| Service Description |
Text Area (Multi-line) |
Exact official exam simulation inside Acoustic Booth 2: Part 1 Introduction, Part 2 Cue Card long turn, and Part 3 Two-way discussion with Examiner Alistair Vance. Instant official band scorecard with breakdown across Fluency, Lexis, Grammar, and Pronunciation. |
Mock interview details. |
| Service Photos (Optional) |
Multi-Image Picker |
ielts_speaking_interview.jpg |
Examiner holding timer and scoring sheet while candidate speaks. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
20 |
Fast 20-minute exam interview. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Interview Booth 2. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1:1 candidate slot. |
| Base Price (₹) |
Currency Input Field |
499 |
Flat fee including recorded audio. |
| Buffer Time Before / After |
Dropdown Selector |
10 Mins |
Scorecard formulation and candidate transition buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Trainer Alistair Vance
[✔] Acoustic 1:1 Speaking Interview Booth 2 |
Examiner + Interview Booth. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single interview. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 1. |
Offering 2: French DELF Conversational Group Cohort (Multi-Seat N=15)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
French DELF A1/A2 Conversational Group Cohort |
Required. |
| Service Description |
Text Area (Multi-line) |
60-minute interactive communicative French class with native educator Madame Claire Dubois. Covers everyday dialogues, Parisian cultural nuances, phonetic vowel nasalization, and role-playing restaurant and travel scenarios. |
Class details. |
| Service Photos (Optional) |
Multi-Image Picker |
french_cohort_class.jpg |
Students engaging in French dialogue in language lab. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes. |
| Duration Value |
Number Input Field |
60 |
Full 60 minutes. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Language Lab 1. |
| Capacity Model |
Radio Selection |
[○] Group / Multi-Seat (Multiple clients share slot) |
Multi-client mode. |
| Session Batch Size / Max Seats |
Number Input Field |
15 |
15 students batch capacity! |
| Base Price (₹) |
Currency Input Field |
650 |
Flat fee per student. |
| Buffer Time Before / After |
Dropdown Selector |
15 Mins |
Headset sanitization buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Madame Claire Dubois
[✔] Digital Phonetics & Language Lab 1 (15-Seater) |
Native Faculty + Language Lab. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Standard class. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 2. |
Offering 3: Independent Language Lab Hire (Hours — Multi-Seat N=15)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Independent Language Lab & Listening Audio Hire |
Required. |
| Service Description |
Text Area (Multi-line) |
1-hour self-paced practice terminal access in Language Lab 1. Access official Cambridge IELTS listening test audio archives, BBC learning English software, and voice playback comparison tools. Headsets provided. |
Lab hire details. |
| Service Photos (Optional) |
Multi-Image Picker |
student_wearing_headset.jpg |
Student wearing noise-canceling headphones at lab terminal. |
| Duration Unit |
Segmented Control |
Hours |
Hours unit. |
| Duration Value |
Number Input Field |
1 |
1-hour practice block. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Lab 1. |
| Capacity Model |
Radio Selection |
[○] Group / Multi-Seat (Multiple clients share slot) |
Multi-seat mode. |
| Session Batch Size / Max Seats |
Number Input Field |
15 |
15 practice terminals. |
| Base Price (₹) |
Currency Input Field |
300 |
Hourly lab access fee. |
| Buffer Time Before / After |
Dropdown Selector |
0 Mins |
Zero buffer for lab terminals. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Digital Phonetics & Language Lab 1 (15-Seater) |
Lab space only (No trainer!). |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single hour. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 3. |
Offering 4: Full IELTS Simulation & Review (Multi-Slot Consecutive)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Full IELTS Academic Paper Simulation & Writing Review |
Required. |
| Service Description |
Text Area (Multi-line) |
Comprehensive multi-hour examination drill: 1 hour of timed Academic Reading and Listening sections in the lab, followed immediately by 1 hour of Task 1 & Task 2 Writing evaluation and individualized band scoring by Examiner Alistair. |
Full mock details. |
| Service Photos (Optional) |
Multi-Image Picker |
ielts_mock_paper.jpg |
Candidate writing IELTS answer sheet under timed clock. |
| Duration Unit |
Segmented Control |
Hours |
Hours unit. |
| Duration Value |
Number Input Field |
1 |
Base unit = 1 hour. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Lab + Booth. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated private simulation. |
| Base Price (₹) |
Currency Input Field |
750 |
Base price per hour. |
| Buffer Time Before / After |
Dropdown Selector |
15 Mins |
Feedback buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Trainer Alistair Vance
[✔] Acoustic 1:1 Speaking Interview Booth 2 |
Examiner + Interview Booth. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
ON |
Multi-slot enabled! |
| Minimum Consecutive Slots |
Number Input Field |
2 (2 hours total) |
Minimum 2 continuous hours. |
| Maximum Consecutive Slots |
Number Input Field |
3 (3 hours total) |
Maximum 3 hours full paper simulation. |
| Volume Discount Tiers |
Data Table Input |
2 Slots (2h): ₹1,350 (10% off ₹1,500 base)
3 Slots (3h): ₹1,912 (15% off ₹2,250 base) |
Tiered discount values entered. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 4. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 offerings saved; advances to Step 4. |
Step 4 of 5: Business Availability
7-Day Weekly Shift Grid
LinguaVerse operates Monday through Saturday from 09:00 AM to 08:00 PM. A midday faculty lunch and exam material preparation break occurs between 01:30 PM and 03:00 PM. Sunday hosts morning language exchange sessions from 09:30 AM to 01:30 PM.
| Day of Week |
Status |
Operating Hours |
Break / Split Interval |
Quick Chip Applied |
| Monday |
Open |
09:00 AM – 08:00 PM |
01:30 PM – 03:00 PM |
Baseline configuration |
| Tuesday |
Open |
09:00 AM – 08:00 PM |
01:30 PM – 03:00 PM |
Applied via Mon → Weekdays |
| Wednesday |
Open |
09:00 AM – 08:00 PM |
01:30 PM – 03:00 PM |
Applied via Mon → Weekdays |
| Thursday |
Open |
09:00 AM – 08:00 PM |
01:30 PM – 03:00 PM |
Applied via Mon → Weekdays |
| Friday |
Open |
09:00 AM – 08:00 PM |
01:30 PM – 03:00 PM |
Applied via Mon → Weekdays |
| Saturday |
Open |
09:00 AM – 07:00 PM |
01:30 PM – 02:30 PM |
Saturday full day shift |
| Sunday |
Open |
09:30 AM – 01:30 PM |
No Break |
Sunday morning conversational cafe |
Holiday Closures & Non-Operating Calendar
| Holiday / Observance Name |
Date |
Recurrence Rule |
Business Rationale |
| Republic Day |
26 Jan 2026 |
Annual Closure |
National holiday |
| Holi Festival |
25 Mar 2026 |
Annual Floating |
Institute closed |
| Independence Day |
15 Aug 2026 |
Annual Closure |
National holiday |
| Gandhi Jayanti |
02 Oct 2026 |
Annual Closure |
National holiday |
| Diwali (Laxmi Pujan) |
01 Nov 2026 |
Annual Floating |
Festival closure |
Step 5 of 5: Final Review & Publish
Onboarding Summary Card Inspection
================================================================================
360 SERVICE HUB — BUSINESS ONBOARDING VERIFICATION
================================================================================
Business Profile:
• Legal / Trade Name : LinguaVerse International Language & IELTS Institute
• Operating Domain : 07_Education_Tutors_Coaching / Language Training & Prep
• Structure : Company (International Language Academy)
• Coordinates : 28.4821, 77.0875 (Vatika First India Place, MG Road, Gurugram)
• Contacts : +919810334455 | enroll@linguaverse.in
Configured Resources (4 Total):
1. [PERSON] Trainer Alistair Vance (Lead IELTS Examiner) — PRIMARY
2. [PERSON] Madame Claire Dubois (Native French Faculty)
3. [SPACE] Digital Phonetics & Language Lab 1 (Cap: 15)
4. [SPACE] Acoustic 1:1 Speaking Interview Booth 2 (Cap: 1)
Configured Services & Offerings (4 Total):
1. IELTS 1-on-1 Speaking Mock Interview (20m | ₹499 | In-Booth | Cap: 1:1)
2. French DELF Conversational Cohort (60m | ₹650 | In-Lab | Cap: Multi-Seat N=15)
3. Independent Language Lab Hire (1h | ₹300 | In-Lab | Cap: Multi-Seat N=15)
4. Full IELTS Academic Paper Simulation (1h slots | ₹750/slot | Multi-Slot 2-3)
Operating Schedule:
• Mon – Fri : 09:00 AM – 08:00 PM (Break: 01:30 PM – 03:00 PM)
• Saturday : 09:00 AM – 07:00 PM (Break: 01:30 PM – 02:30 PM)
• Sunday : 09:30 AM – 01:30 PM (No Break)
• Holidays : 5 Planned Closures
================================================================================
- Action: Tap
Publish Business.
- Result: Activates language institute on 360 SERVICE HUB discovery, initializes lab terminal seating engines, and enables 1:1 interview appointments.
3. Customer App End-to-End QA Testing Scenarios
+----------------------------------------------------------------------------------------------------+
| 360 SERVICE HUB VERIFICATION SUITE |
| CATEGORY: LANGUAGE TRAINING & IELTS |
+----+--------------------------------+-----------------------------------+--------------------------+
| # | Test Scenario | Execution Input | Expected System Outcome |
+----+--------------------------------+-----------------------------------+--------------------------+
| 1 | Rapid 20-Min Mock Interview | Candidate books 20m Speaking Mock | Booking occupies 10:00 to|
| | Cadence + 10m Buffer | at 10:00 AM with Alistair Vance. | 10:20 AM. 10m buffer |
| | | Check next open slot start. | generates next bookable |
| | | | slot at 10:30 AM. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 2 | Parallel French Class vs IELTS | French class books Language Lab 1 | Both classes run |
| | Interview Execution | with Claire Dubois at 11:00 AM. | concurrently across |
| | | IELTS candidate books Booth 2 | separate spaces without |
| | | with Alistair at 11:00 AM. | room collision. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 3 | 15-Terminal Lab Multi-Seat | 15 students book Independent Lab | System counts up to 15. |
| | Saturation | Hire for Saturday 14:00 PM. 16th | 16th user sees "Lab Full/|
| | | student attempts booking. | All Terminals Reserved". |
+----+--------------------------------+-----------------------------------+--------------------------+
| 4 | Multi-Slot 2-Hour Paper | Candidate selects 2 continuous | Total duration: 2 hours. |
| | Simulation Discount | 1-hr slots for Full Simulation. | 10% discount applied: |
| | | | ₹1,350 charged. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 5 | Midday Faculty Break Lockout | Attempt to book interview at | Slots between 01:30 PM |
| | (01:30 PM - 03:00 PM) | 02:00 PM on Tuesday. | and 03:00 PM disabled |
| | | | with "Break". |
+----+--------------------------------+-----------------------------------+--------------------------+
