👶 Business Onboarding Cookbook: Baby Spa, Infant Hydrotherapy & Neonatal Wellness

Category: Baby Spa, Infant Hydrotherapy & Neonatal Wellness
Primary Domain: 12_Family_Childcare_Experiential
Platform: 360 SERVICE HUB

1. Overview & Business Profile Context

This cookbook provides realistic, comprehensive, and verified test data for onboarding an upscale neonatal wellness center, heated pediatric hydrotherapy sanctuary, and infant sensory massage clinic. It exercises:

• Pediatric Hydrotherapy Pool Space with Multi-Seat Pooled Capacity ($N=4$): Modeling temperature-regulated (35.5°C) ozone-purified infant pools where up to 4 babies with hypoallergenic neck floats float simultaneously.
• Compound Pediatric Care Allocation (PERSON + SPACE): Demonstrating mandatory paired supervision by a licensed pediatric aquatic physiotherapist and neonatal nurse.
• Minutes Duration Engine with 45-Minute Neonatal Flotation Cycles: 45-minute total sessions consisting of gentle water introduction, 15 to 20 minutes of buoyant kick flotation, and soothing post-swim drying.
• Water Ozone Filtration & Thermal Towel Buffer (15 Minutes): Enforcing a 15-minute turnaround buffer between infant cohorts for continuous multi-stage ozone water filtration cycles, antimicrobial rubber duck sanitization, and warm bamboo towel replenishment.
• Gentle Family Wellness Operating Schedule: Operating Wednesday through Monday from 09:30 AM to 06:30 PM (Tuesdays closed for complete pool drainage, ultrasonic scrubbing, and fresh water refilling).

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Step 2 of 5: Add Resource (Polymorphic Flow)

Add the following 3 realistic resources covering 1 heated ozone pool, 1 sensory massage room, and 1 pediatric aquatic physiotherapist:

[ What does your customer book? ]
 ├── [○] 1. Room / Space         ──► Pool 1: Heated Ozone Pediatric Hydrotherapy Pool (Capacity: 4)
 ├── [○] 2. Room / Space         ──► Suite 2: Neonatal Sensory & Organic Massage Suite (Capacity: 4)
 └── [●] 3. Team Member / Staff  ──► Dr. Meera Reddy, PT (Lead Pediatric Physiotherapist)

Resource 1: Pool 1: Heated Ozone Pediatric Hydrotherapy Pool (Room / Space — Capacity N=4)

Resource 2: Suite 2: Neonatal Sensory & Organic Massage Suite (Room / Space — Capacity N=4)

Resource 3: Lead Pediatric Physiotherapist (Team Member / Staff)

Step 3 of 5: Services & Offerings

Configure the following 4 realistic baby spa offerings covering hydrotherapy, massage, and private sanctuary buyouts:

[ Services & Offerings Portfolio ]
 ├── 1. Signature Baby Hydrotherapy & Warm Flotation (45 mins | ₹1,500 | Multi-Seat N=4 | Pool 1 + Dr. Meera)
 ├── 2. Organic Cold-Pressed Almond Oil Baby Massage (30 mins | ₹999 | Multi-Seat N=4 | Suite 2 + Dr. Meera)
 ├── 3. Complete Baby Bliss Combo: Hydrotherapy + Massage (75 mins | ₹2,200 | Multi-Seat N=4 | Pool + Suite)
 └── 4. Private VIP Sanctuary Buyout (Family Only) (60 mins | ₹5,500 | 1:1 Exclusive Pool 1)

Offering 1: Signature Baby Hydrotherapy & Warm Flotation (Minutes — Multi-Seat N=4)

Offering 2: Organic Cold-Pressed Almond Oil Baby Massage (Minutes — Multi-Seat N=4)

Offering 3: Complete Baby Bliss Combo: Hydrotherapy + Massage (Minutes — Multi-Seat N=4)

Offering 4: Private VIP Sanctuary Buyout (Family Only) (Minutes — Space 1:1 Exclusive)

Step 4 of 5: Availability & Working Hours

Configure Wednesday–Monday operational hours (Tuesdays closed for complete water dump and sterilization):

Weekly Schedule Grid

Staff-Specific Availability Overlay

Advanced Operating Settings

Step 5 of 5: Booking Rules, Fulfillment & Policies

3. Five Deterministic End-to-End QA Test Scenarios

Scenario 1: Multi-Seat Pool Decrement & Cohort Satiation ($N=4$)

• Action: On Saturday at 10:30 AM – 11:15 AM in Signature Baby Hydrotherapy & Warm Flotation:
  • Parent A registers Baby Maya (1 seat).
  • Parent B registers twins Aryan and Kabir (2 seats).
  • Parent C attempts to register Baby Leo (1 seat).
• Expected Result:
  • Seat count progresses: $4 \to 3 \to 1 \to 0$.
  • When Parent C completes registration, remaining seats hit 0, marking the 10:30 AM slot as "FULLY BOOKED".
  • Parent D attempting to book 1 seat is offered the 11:30 AM morning slot.

Scenario 2: Mutual Exclusion Between Shared Flotation and Private VIP Buyout

• Action: In Pool 1 for the 03:00 PM – 03:45 PM slot, Parent A books 1 shared ticket for Baby Zoe. Parent B then attempts to book Private VIP Sanctuary Buyout (Exclusive Family Use) for 03:00 PM.
• Expected Result:
  • The VIP Buyout service requires all 4 seats in Pool 1 to be completely unreserved.
  • Because 1 seat is already reserved, the private buyout is disabled for that slot with the notice: "Pool partially occupied by other infants".

Scenario 3: Tuesday Deep Drainage & Maintenance Lock

• Action: Customer attempts to book a baby hydrotherapy slot on a Tuesday.
• Expected Result:
  • Tuesday is configured as the closed sanitation day (for total pool water drainage, ultrasonic jet cleaning, and fresh refill).
  • All Tuesday calendar dates are completely grayed out and unselectable.

Scenario 4: 15-Minute Ozone Water Turnover Buffer Guardrail

• Action: A hydrotherapy session ends at 11:15 AM. Another family attempts to start a session in Pool 1 at 11:20 AM.
• Expected Result:
  • The 15-minute buffer locks Pool 1 from 11:15 AM to 11:30 AM while the high-velocity ozone circulation loop purges the water volume and floats are UV sterilized.
  • The next eligible start time displayed is 11:30 AM.

Scenario 5: Sick Baby Reschedule Policy Verification

• Action: A parent contacts the clinic at 08:30 AM because their infant developed a fever on the morning of their 10:30 AM booking (2 hours prior, inside the 12-hour cancellation cutoff).
• Expected Result:
  • The merchant uses the business app to apply the "Sick Infant Medical Exemption".
  • The booking is moved to next Saturday without charging a cancellation penalty, and the 10:30 AM seat is instantly reopened to waiting list parents.