🩺 Business Onboarding Cookbook: Doctor Consultation & General OPD Clinics

Category: Doctor Consultation / General OPD
Primary Domain: 02_Healthcare_Clinical_Wellness
Platform: 360 SERVICE HUB

1. Overview & Business Profile Context

This cookbook provides comprehensive, verified test data for onboarding an outpatient department (OPD) family medical clinic. It tests:

Fast 15-Minute Sequential Consultations: Validating high-throughput scheduling with daily sequential queue token numbers (Token #01, Token #02).
Extended Afternoon Break (Split-Shift Emulation): Operating 08:30 to 21:00 with a 4-hour midday break (13:00 to 17:00), mirroring traditional Indian clinic schedules.
Individual Solo Practitioner Auto-Fill: Onboarding lead physician from authenticated account profile.
Dual Resource Pairing: Minor procedure offerings requiring both the Physician (PERSON) and the Examination/ECG Room (SPACE).
Telehealth Virtual Consultations: Offerings with virtual fulfillment and patient symptom intake notes.

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Business Logo / Photo Upload	Image Picker Card	`sanjeevani_clinic_facade.jpg` (Modern clinic reception with reception desk and doctor consultation doors)	Tap opens library. Thumbnail preview renders.
Business Name	Text Field (Single-line)	`Sanjeevani Multispeciality Family Clinic & OPD Centre`	53 characters. Valid ($\ge 2$ and $\le 100$).
Business Category	Dropdown / Picker	`Doctor Consultation / General OPD`	Contextualizes clinical OPD terms.
Business Type	Segmented Control	`Individual`	Doctor's private practice; enables Auto-fill.
Business Address	Text Field / Geocomplete	`Plot 12, Sector 14 Market, Near Dwarka Mor Metro`	High-density residential neighborhood.
Auto-detect GPS / Pick on Map	Action Buttons	Latitude: `28.6015` Longitude: `77.0289`	Geocoded in Sector 14, Dwarka, New Delhi. Valid bbox.
Operating City	Text Field (Single-line)	`New Delhi`	City text.
Mobile Number (Verified via Login)	Phone Input (Read-only)	`+919811876543`	Read-only with green checkmark badge (`✔`).
Email ID (Optional)	Email Text Field	`reception@sanjeevaniclinic.in`	Valid email regex.
Business Description (Optional)	Text Area (Multi-line)	`Trusted family healthcare clinic offering comprehensive outpatient consultations, routine pediatric checkups, diabetic management, ECG diagnostics, and digital prescriptions. Lead by Senior Consultant Physician Dr. Rajiv Malhotra (MD Medicine, Ex-AIIMS). Digital token queue minimizes waiting room crowding.`	315 characters ($\le 500$).
Language Preference	Dropdown / Select	`English (Default)`	Default operating language.
Time Zone	Input Field / Display	`India Standard Time (IST)`	IANA `Asia/Kolkata`.
Navigation Action	Primary Contained Button	Tap `Continue`	Validates Step 1, advances to Step 2.

Step 2 of 5: Add Resource (Polymorphic Flow)

Add the following 4 realistic clinical resources covering Chief Physician, Pediatrician, General OPD Chamber, and ECG Procedure Room:

[ What does your customer book? ]
 ├── [●] 1. Team Member / Staff  ──► Dr. Rajiv Malhotra (Chief Physician - Auto-filled)
 ├── [●] 2. Team Member / Staff  ──► Dr. Shalini Gupta (Consultant Pediatrician)
 ├── [○] 3. Room / Space         ──► Consultation Chamber 1 (General OPD)
 └── [○] 4. Room / Space         ──► Minor Procedure & ECG Room

Resource 1: Chief Consultant Physician (Auto-Fill Flow Test)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Global Helper Banner Action	Text Link Action	Tap `Auto-fill`	Pulls account name & verified phone.
Resource Type Master Selector	Radio Card Group	`[●] Team Member / Staff`	Selected by default.
Add Profile Photo (Optional)	Avatar Upload Button	`dr_rajiv_malhotra.jpg`	Professional doctor portrait wearing stethoscope.
Full Name of Staff / Specialist	Text Field	`Dr. Rajiv Malhotra`	Auto-filled from login account profile.
Role / Designation	Text Field	`Senior Consultant Physician (MBBS, MD Medicine)`	Medical credentials.
Simultaneous Clients Handled	Number Input Field	`1`	1 patient per consultation.
Mobile Number (For booking alerts)	Phone Input Field	`9811876543`	Auto-filled phone.
Gender	Dropdown Selector	`Male`	Male doctor.
Experience (Optional)	Text Field	`18 Years (Ex-Senior Resident AIIMS)`	Clinical background.
Bio / Specialization (Optional)	Text Area	`Specializes in lifestyle disorders, hypertension, type-2 diabetes management, cardiovascular prevention, and acute infectious illnesses.`	Medical bio.
Primary Resource	Switch / Toggle	`ON`	Auto-toggled ON by Auto-fill action.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Dr. Rajiv Malhotra.

Resource 2: Consultant Pediatrician (Team Member / Staff)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Team Member / Staff`	Staff form.
Add Profile Photo (Optional)	Avatar Upload Button	`dr_shalini_gupta.jpg`	Female pediatrician portrait.
Full Name of Staff / Specialist	Text Field	`Dr. Shalini Gupta`	Required.
Role / Designation	Text Field	`Consultant Pediatrician & Neonatologist (MD, DNB)`	Credentials.
Simultaneous Clients Handled	Number Input Field	`1`	1 child per appointment.
Mobile Number (For booking alerts)	Phone Input Field	`9811876544`	Alert mobile.
Gender	Dropdown Selector	`Female`	Female doctor.
Experience (Optional)	Text Field	`12 Years (Ex-Kalawati Saran Hospital)`	Experience.
Bio / Specialization (Optional)	Text Area	`Specializes in newborn developmental milestones, childhood immunizations, pediatric nutrition, and childhood asthma management.`	Bio.
Primary Resource	Switch / Toggle	`OFF`	Secondary resource.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Dr. Shalini Gupta.

Resource 3: Consultation Chamber 1 (Room / Space)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Room / Space`	Space form.
Upload Space / Room Photo (Optional)	Image Upload Box	`opd_chamber_1.jpg`	Photo of doctor desk, patient stool, examination bed, and wall-mounted diagnostic set.
Space / Room / Court Name	Text Field	`Consultation Chamber 1 (General OPD)`	Required.
Space Type / Description	Text Field	`Air-conditioned private clinical chamber with examination bed, digital blood pressure monitor, and privacy curtain.`	Amenities.
Physical Capacity (Max People / Seats)	Number Input Field	`1`	1 patient + attendant.
Primary Resource	Switch / Toggle	`OFF`	Space resource.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Chamber 1.

Resource 4: Minor Procedure & ECG Room (Room / Space)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Room / Space`	Space form.
Upload Space / Room Photo (Optional)	Image Upload Box	`ecg_procedure_room.jpg`	Photo of GE 12-lead ECG machine, stretcher, and crash cart.
Space / Room / Court Name	Text Field	`Minor Procedure & ECG Room`	Required.
Space Type / Description	Text Field	`Sterile procedure room with high-resolution 12-lead digital ECG machine, nebulizer station, oxygen concentrator, and wound dressing cart.`	Facility details.
Physical Capacity (Max People / Seats)	Number Input Field	`1`	1 patient at a time.
Primary Resource	Switch / Toggle	`OFF`	Specialized room.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Procedure Room.

Step 3 of 5: Services & Offerings (Consolidated Flow)

Add the following 5 realistic medical clinic offerings:

Offering 1: General Physician OPD Consultation (Core In-Person Checkup)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`General Physician OPD Consultation`	Core checkup.
Service Description (Optional)	Text Area	`Comprehensive clinical examination by Dr. Rajiv Malhotra. Includes vitals check (BP, SpO2, pulse, temperature), symptom history evaluation, physical chest/abdomen examination, and digital prescription.`	Details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`15`	15 minutes fast consultation.
Fulfillment Mode	Radio Group	`[●] At Venue`	In-clinic.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`600`	Consultation fee: ₹600.00.
Buffer (Mins)	Number Input Field	`5`	5m examination bed sheet change & steth wipe.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra` `[✓] Consultation Chamber 1 (General OPD)`	Requires both doctor and Chamber 1.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 1.

Offering 2: Pediatric Wellness & Vaccination Review (Pediatric Offering)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Pediatric Wellness & Growth Milestone Check`	Child health.
Service Description (Optional)	Text Area	`Thorough developmental examination for infants and children up to 14 years by Dr. Shalini Gupta. Includes height/weight percentile charting, milestone audit, diet counseling, and vaccination card review.`	Pediatric details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`20`	20 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	In-clinic.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`700`	Fee: ₹700.00.
Buffer (Mins)	Number Input Field	`5`	Sanitization.
Assign to Resources	Multi-select Chips	`[✓] Dr. Shalini Gupta`	Assigned to Dr. Shalini.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 2.

Offering 3: 12-Lead Digital ECG & Physician Interpretation (Diagnostic Service)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`12-Lead Digital ECG with Immediate Doctor Review`	Diagnostic procedure.
Service Description (Optional)	Text Area	`Computerized 12-lead Electrocardiogram (ECG) performed on calibrated machine, followed by immediate clinical rhythm interpretation and cardiac consultation by Dr. Rajiv Malhotra.`	Clinical description.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`20`	20 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	At venue.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`450`	Fee: ₹450.00.
Buffer (Mins)	Number Input Field	`10`	10m probe cleaning and paper roll reset.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra` `[✓] Minor Procedure & ECG Room`	Requires Doctor + Minor Procedure Room.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 3.

Offering 4: Comprehensive Senior Citizen Diabetic Care Review (Extended Service)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Comprehensive Senior Citizen Diabetic & Hypertension Review`	Chronic care slot.
Service Description (Optional)	Text Area	`Dedicated extended review for chronic diabetes and cardiac patients. Includes capillary blood glucose test, foot neuropathy monofilament screening, kidney panel review, and dosage adjustment.`	Care details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`30`	30 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	At venue.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`1200`	Fee: ₹1,200.00.
Buffer (Mins)	Number Input Field	`10`	10 minutes.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra`	Assigned to Dr. Rajiv.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 4.

Offering 5: Telehealth Video Consultation (Virtual Care)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Online Doctor Video Consultation (Follow-up & Reports)`	Telehealth offering.
Service Description (Optional)	Text Area	`Secure end-to-end encrypted video consultation for report reviews, ongoing treatment follow-ups, and minor illnesses. E-prescription generated and shared directly to your app.`	Virtual details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`15`	15 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue` (Configured with virtual tele-link)	Telehealth consultation.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`500`	Fee: ₹500.00.
Buffer (Mins)	Number Input Field	`5`	5 minutes note logging.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra`	Assigned to Dr. Rajiv.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 5.
Navigation Action	Primary Button	Tap `Save & Continue`	Validates 5 offerings; advances to Step 4.

Step 4 of 5: Business Availability

Weekly Operating Schedule Matrix

Indian clinical practices traditionally follow a split morning/evening schedule with a 4-hour afternoon hospital round closure. On 360 SERVICE HUB, this is modeled by setting the daily span from 08:30 to 21:00 and using the Lunch Break feature from 13:00 to 17:00.

Day of Week	Day Switch	Start Time	End Time	Add Lunch Break	Lunch Start	Lunch End	Operational Rationale
Monday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Morning OPD: 08:30–13:00 \| Evening OPD: 17:00–21:00.
Tuesday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Wednesday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Thursday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Friday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Saturday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Full Saturday clinic.
Sunday	`[●] ON`	`09:00`	`13:00`	`[ ] Unchecked`	N/A	N/A	Sunday Morning Emergency / Urgent OPD Only.

Bulk Action Configuration Tip:

Configure Monday card: Toggle ON, Start: 08:30, End: 21:00, Lunch: Checked (13:00 to 17:00).
Tap shortcut chip Mon → Weekdays.
Duplicate across Saturday.
Configure Sunday as morning-only: Start 09:00, End 13:00, Lunch Break: Unchecked.

Holidays & Closed Days Configuration

Tap + Add Holiday to insert 3 national holiday clinic closures:

Republic Day
- Date: 2027-01-26
- Holiday Name: Republic Day National Holiday
- Action: Tap Save Holiday.
Independence Day
- Date: 2027-08-15
- Holiday Name: Independence Day National Holiday
- Action: Tap Save Holiday.
Diwali Festival Day
- Date: 2026-11-08
- Holiday Name: Diwali Festival Holiday
- Action: Tap Save Holiday.

Navigation Action: Tap Save & Continue to advance to Step 5.

Step 5 of 5: Final Verification & Go-Live

Summary Card Audit Verification:

Business Details Card:
- Name: Sanjeevani Multispeciality Family Clinic & OPD Centre
- Category: Doctor Consultation / General OPD | Type: Individual
- Address: Plot 12, Sector 14 Market, Near Dwarka Mor Metro, New Delhi (28.6015, 77.0289)
- Contact: +919811876543 | reception@sanjeevaniclinic.in
Resource Roster Card:
- 👤 Dr. Rajiv Malhotra (Chief Physician, Cap: 1, Primary: YES)
- 👤 Dr. Shalini Gupta (Pediatrician, Cap: 1, Primary: NO)
- 🏢 Consultation Chamber 1 (General OPD, Cap: 1, Primary: NO)
- 🏢 Minor Procedure & ECG Room (Diagnostic Suite, Cap: 1, Primary: NO)
Offerings & Services Card:
- 5 Medical Offerings:
  - General Physician OPD Consultation — 15m @ ₹600 (5m buffer)
  - Pediatric Wellness Check — 20m @ ₹700 (5m buffer)
  - 12-Lead Digital ECG — 20m @ ₹450 (10m buffer)
  - Senior Citizen Diabetic Review — 30m @ ₹1,200 (10m buffer)
  - Online Video Consultation — 15m @ ₹500 (5m buffer)
Operating Schedule Card:
- Mon–Sat: 08:30 – 21:00 (Afternoon Break: 13:00 – 17:00)
- Sun: 09:00 – 13:00 (Morning emergency OPD)
- Holidays: 3 declared national holidays.

Activation Action:

Tap Publish / Launch Business.
The clinic goes live on the 360 SERVICE HUB network and opens the merchant operations dashboard.

3. QA Testing & Customer App Verification Scenarios

Test Case ID	Test Objective	Customer App Actions	Expected Engine Result
TC-DOC-01	Daily Sequential Token Numbering	Three distinct customers book General Physician OPD Consultation for tomorrow morning.	Customer 1 receives `Token #01`, Customer 2 receives `Token #02`, Customer 3 receives `Token #03`. Sequence displays clearly on tickets.
TC-DOC-02	Afternoon Hospital Break Blackout	Inspect available slots on Thursday between 13:00 and 17:00.	Zero slots exist. Morning slots end cleanly at 12:45 PM (12:45 + 15m = 13:00). Evening slots resume promptly at 17:00 PM.
TC-DOC-03	Dual Resource (Doctor + ECG Room) Lock	Book 12-Lead Digital ECG at 18:00 PM.	Locks both Dr. Rajiv Malhotra (`PERSON`) and Minor Procedure Room (`SPACE`) from 18:00 to 18:30 (20m + 10m buffer). Neither can accept another booking during this window.
TC-DOC-04	Sunday Morning Cutoff	Attempt to book consultation on Sunday at 14:00 PM.	Sunday operating hours close at 13:00. Engine correctly marks Sunday afternoon as completely closed.
TC-DOC-05	Tight 15-Minute Slot Velocity	View morning slot grid for Dr. Rajiv.	Generates slots every 20 mins (15m consultation + 5m buffer): `08:30, 08:50, 09:10, 09:30, 09:50...`

🩺 Business Onboarding Cookbook: Doctor Consultation & General OPD Clinics

Category: Doctor Consultation / General OPD
Primary Domain: 02_Healthcare_Clinical_Wellness
Platform: 360 SERVICE HUB

1. Overview & Business Profile Context

This cookbook provides comprehensive, verified test data for onboarding an outpatient department (OPD) family medical clinic. It tests:

Fast 15-Minute Sequential Consultations: Validating high-throughput scheduling with daily sequential queue token numbers (Token #01, Token #02).
Extended Afternoon Break (Split-Shift Emulation): Operating 08:30 to 21:00 with a 4-hour midday break (13:00 to 17:00), mirroring traditional Indian clinic schedules.
Individual Solo Practitioner Auto-Fill: Onboarding lead physician from authenticated account profile.
Dual Resource Pairing: Minor procedure offerings requiring both the Physician (PERSON) and the Examination/ECG Room (SPACE).
Telehealth Virtual Consultations: Offerings with virtual fulfillment and patient symptom intake notes.

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Business Logo / Photo Upload	Image Picker Card	`sanjeevani_clinic_facade.jpg` (Modern clinic reception with reception desk and doctor consultation doors)	Tap opens library. Thumbnail preview renders.
Business Name	Text Field (Single-line)	`Sanjeevani Multispeciality Family Clinic & OPD Centre`	53 characters. Valid ($\ge 2$ and $\le 100$).
Business Category	Dropdown / Picker	`Doctor Consultation / General OPD`	Contextualizes clinical OPD terms.
Business Type	Segmented Control	`Individual`	Doctor's private practice; enables Auto-fill.
Business Address	Text Field / Geocomplete	`Plot 12, Sector 14 Market, Near Dwarka Mor Metro`	High-density residential neighborhood.
Auto-detect GPS / Pick on Map	Action Buttons	Latitude: `28.6015` Longitude: `77.0289`	Geocoded in Sector 14, Dwarka, New Delhi. Valid bbox.
Operating City	Text Field (Single-line)	`New Delhi`	City text.
Mobile Number (Verified via Login)	Phone Input (Read-only)	`+919811876543`	Read-only with green checkmark badge (`✔`).
Email ID (Optional)	Email Text Field	`reception@sanjeevaniclinic.in`	Valid email regex.
Business Description (Optional)	Text Area (Multi-line)	`Trusted family healthcare clinic offering comprehensive outpatient consultations, routine pediatric checkups, diabetic management, ECG diagnostics, and digital prescriptions. Lead by Senior Consultant Physician Dr. Rajiv Malhotra (MD Medicine, Ex-AIIMS). Digital token queue minimizes waiting room crowding.`	315 characters ($\le 500$).
Language Preference	Dropdown / Select	`English (Default)`	Default operating language.
Time Zone	Input Field / Display	`India Standard Time (IST)`	IANA `Asia/Kolkata`.
Navigation Action	Primary Contained Button	Tap `Continue`	Validates Step 1, advances to Step 2.

Step 2 of 5: Add Resource (Polymorphic Flow)

Add the following 4 realistic clinical resources covering Chief Physician, Pediatrician, General OPD Chamber, and ECG Procedure Room:

[ What does your customer book? ]
 ├── [●] 1. Team Member / Staff  ──► Dr. Rajiv Malhotra (Chief Physician - Auto-filled)
 ├── [●] 2. Team Member / Staff  ──► Dr. Shalini Gupta (Consultant Pediatrician)
 ├── [○] 3. Room / Space         ──► Consultation Chamber 1 (General OPD)
 └── [○] 4. Room / Space         ──► Minor Procedure & ECG Room

Resource 1: Chief Consultant Physician (Auto-Fill Flow Test)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Global Helper Banner Action	Text Link Action	Tap `Auto-fill`	Pulls account name & verified phone.
Resource Type Master Selector	Radio Card Group	`[●] Team Member / Staff`	Selected by default.
Add Profile Photo (Optional)	Avatar Upload Button	`dr_rajiv_malhotra.jpg`	Professional doctor portrait wearing stethoscope.
Full Name of Staff / Specialist	Text Field	`Dr. Rajiv Malhotra`	Auto-filled from login account profile.
Role / Designation	Text Field	`Senior Consultant Physician (MBBS, MD Medicine)`	Medical credentials.
Simultaneous Clients Handled	Number Input Field	`1`	1 patient per consultation.
Mobile Number (For booking alerts)	Phone Input Field	`9811876543`	Auto-filled phone.
Gender	Dropdown Selector	`Male`	Male doctor.
Experience (Optional)	Text Field	`18 Years (Ex-Senior Resident AIIMS)`	Clinical background.
Bio / Specialization (Optional)	Text Area	`Specializes in lifestyle disorders, hypertension, type-2 diabetes management, cardiovascular prevention, and acute infectious illnesses.`	Medical bio.
Primary Resource	Switch / Toggle	`ON`	Auto-toggled ON by Auto-fill action.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Dr. Rajiv Malhotra.

Resource 2: Consultant Pediatrician (Team Member / Staff)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Team Member / Staff`	Staff form.
Add Profile Photo (Optional)	Avatar Upload Button	`dr_shalini_gupta.jpg`	Female pediatrician portrait.
Full Name of Staff / Specialist	Text Field	`Dr. Shalini Gupta`	Required.
Role / Designation	Text Field	`Consultant Pediatrician & Neonatologist (MD, DNB)`	Credentials.
Simultaneous Clients Handled	Number Input Field	`1`	1 child per appointment.
Mobile Number (For booking alerts)	Phone Input Field	`9811876544`	Alert mobile.
Gender	Dropdown Selector	`Female`	Female doctor.
Experience (Optional)	Text Field	`12 Years (Ex-Kalawati Saran Hospital)`	Experience.
Bio / Specialization (Optional)	Text Area	`Specializes in newborn developmental milestones, childhood immunizations, pediatric nutrition, and childhood asthma management.`	Bio.
Primary Resource	Switch / Toggle	`OFF`	Secondary resource.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Dr. Shalini Gupta.

Resource 3: Consultation Chamber 1 (Room / Space)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Room / Space`	Space form.
Upload Space / Room Photo (Optional)	Image Upload Box	`opd_chamber_1.jpg`	Photo of doctor desk, patient stool, examination bed, and wall-mounted diagnostic set.
Space / Room / Court Name	Text Field	`Consultation Chamber 1 (General OPD)`	Required.
Space Type / Description	Text Field	`Air-conditioned private clinical chamber with examination bed, digital blood pressure monitor, and privacy curtain.`	Amenities.
Physical Capacity (Max People / Seats)	Number Input Field	`1`	1 patient + attendant.
Primary Resource	Switch / Toggle	`OFF`	Space resource.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Chamber 1.

Resource 4: Minor Procedure & ECG Room (Room / Space)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Resource Type Master Selector	Radio Card Group	`[●] Room / Space`	Space form.
Upload Space / Room Photo (Optional)	Image Upload Box	`ecg_procedure_room.jpg`	Photo of GE 12-lead ECG machine, stretcher, and crash cart.
Space / Room / Court Name	Text Field	`Minor Procedure & ECG Room`	Required.
Space Type / Description	Text Field	`Sterile procedure room with high-resolution 12-lead digital ECG machine, nebulizer station, oxygen concentrator, and wound dressing cart.`	Facility details.
Physical Capacity (Max People / Seats)	Number Input Field	`1`	1 patient at a time.
Primary Resource	Switch / Toggle	`OFF`	Specialized room.
Active & Available for Bookings	Switch / Toggle	`ON`	Active.
Action	Primary Button	Tap `Save Resource`	Saves Procedure Room.

Step 3 of 5: Services & Offerings (Consolidated Flow)

Add the following 5 realistic medical clinic offerings:

Offering 1: General Physician OPD Consultation (Core In-Person Checkup)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`General Physician OPD Consultation`	Core checkup.
Service Description (Optional)	Text Area	`Comprehensive clinical examination by Dr. Rajiv Malhotra. Includes vitals check (BP, SpO2, pulse, temperature), symptom history evaluation, physical chest/abdomen examination, and digital prescription.`	Details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`15`	15 minutes fast consultation.
Fulfillment Mode	Radio Group	`[●] At Venue`	In-clinic.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`600`	Consultation fee: ₹600.00.
Buffer (Mins)	Number Input Field	`5`	5m examination bed sheet change & steth wipe.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra` `[✓] Consultation Chamber 1 (General OPD)`	Requires both doctor and Chamber 1.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 1.

Offering 2: Pediatric Wellness & Vaccination Review (Pediatric Offering)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Pediatric Wellness & Growth Milestone Check`	Child health.
Service Description (Optional)	Text Area	`Thorough developmental examination for infants and children up to 14 years by Dr. Shalini Gupta. Includes height/weight percentile charting, milestone audit, diet counseling, and vaccination card review.`	Pediatric details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`20`	20 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	In-clinic.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`700`	Fee: ₹700.00.
Buffer (Mins)	Number Input Field	`5`	Sanitization.
Assign to Resources	Multi-select Chips	`[✓] Dr. Shalini Gupta`	Assigned to Dr. Shalini.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 2.

Offering 3: 12-Lead Digital ECG & Physician Interpretation (Diagnostic Service)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`12-Lead Digital ECG with Immediate Doctor Review`	Diagnostic procedure.
Service Description (Optional)	Text Area	`Computerized 12-lead Electrocardiogram (ECG) performed on calibrated machine, followed by immediate clinical rhythm interpretation and cardiac consultation by Dr. Rajiv Malhotra.`	Clinical description.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`20`	20 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	At venue.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`450`	Fee: ₹450.00.
Buffer (Mins)	Number Input Field	`10`	10m probe cleaning and paper roll reset.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra` `[✓] Minor Procedure & ECG Room`	Requires Doctor + Minor Procedure Room.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 3.

Offering 4: Comprehensive Senior Citizen Diabetic Care Review (Extended Service)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Comprehensive Senior Citizen Diabetic & Hypertension Review`	Chronic care slot.
Service Description (Optional)	Text Area	`Dedicated extended review for chronic diabetes and cardiac patients. Includes capillary blood glucose test, foot neuropathy monofilament screening, kidney panel review, and dosage adjustment.`	Care details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`30`	30 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue`	At venue.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`1200`	Fee: ₹1,200.00.
Buffer (Mins)	Number Input Field	`10`	10 minutes.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra`	Assigned to Dr. Rajiv.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 4.

Offering 5: Telehealth Video Consultation (Virtual Care)

Field / UI Control	Specification Type	Exact Test Data Value	Notes & UI Behavior
Service / Offering Name	Text Field	`Online Doctor Video Consultation (Follow-up & Reports)`	Telehealth offering.
Service Description (Optional)	Text Area	`Secure end-to-end encrypted video consultation for report reviews, ongoing treatment follow-ups, and minor illnesses. E-prescription generated and shared directly to your app.`	Virtual details.
Duration Unit	Segmented Control	`Minutes`	Minutes.
Duration Value (Custom)	Number Input Field	`15`	15 minutes.
Fulfillment Mode	Radio Group	`[●] At Venue` (Configured with virtual tele-link)	Telehealth consultation.
Booking Capacity Model	Segmented Control	`[●] 1:1 Appointment`	1:1 appointment.
Price (₹)	Currency Input Field	`500`	Fee: ₹500.00.
Buffer (Mins)	Number Input Field	`5`	5 minutes note logging.
Assign to Resources	Multi-select Chips	`[✓] Dr. Rajiv Malhotra`	Assigned to Dr. Rajiv.
Allow Multi-Slot / Consecutive Bookings	Switch / Toggle	`OFF`	Single slot.
Action	Action Button	Tap `+ Add This Offering`	Appends Offering 5.
Navigation Action	Primary Button	Tap `Save & Continue`	Validates 5 offerings; advances to Step 4.

Step 4 of 5: Business Availability

Weekly Operating Schedule Matrix

Day of Week	Day Switch	Start Time	End Time	Add Lunch Break	Lunch Start	Lunch End	Operational Rationale
Monday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Morning OPD: 08:30–13:00 \| Evening OPD: 17:00–21:00.
Tuesday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Wednesday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Thursday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Friday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Copied via shortcut.
Saturday	`[●] ON`	`08:30`	`21:00`	`[✓] Checked`	`13:00`	`17:00`	Full Saturday clinic.
Sunday	`[●] ON`	`09:00`	`13:00`	`[ ] Unchecked`	N/A	N/A	Sunday Morning Emergency / Urgent OPD Only.

Bulk Action Configuration Tip:

Configure Monday card: Toggle ON, Start: 08:30, End: 21:00, Lunch: Checked (13:00 to 17:00).
Tap shortcut chip Mon → Weekdays.
Duplicate across Saturday.
Configure Sunday as morning-only: Start 09:00, End 13:00, Lunch Break: Unchecked.

Holidays & Closed Days Configuration

Tap + Add Holiday to insert 3 national holiday clinic closures:

Republic Day
- Date: 2027-01-26
- Holiday Name: Republic Day National Holiday
- Action: Tap Save Holiday.
Independence Day
- Date: 2027-08-15
- Holiday Name: Independence Day National Holiday
- Action: Tap Save Holiday.
Diwali Festival Day
- Date: 2026-11-08
- Holiday Name: Diwali Festival Holiday
- Action: Tap Save Holiday.

Navigation Action: Tap Save & Continue to advance to Step 5.

Step 5 of 5: Final Verification & Go-Live

Summary Card Audit Verification:

Business Details Card:
- Name: Sanjeevani Multispeciality Family Clinic & OPD Centre
- Category: Doctor Consultation / General OPD | Type: Individual
- Address: Plot 12, Sector 14 Market, Near Dwarka Mor Metro, New Delhi (28.6015, 77.0289)
- Contact: +919811876543 | reception@sanjeevaniclinic.in
Resource Roster Card:
- 👤 Dr. Rajiv Malhotra (Chief Physician, Cap: 1, Primary: YES)
- 👤 Dr. Shalini Gupta (Pediatrician, Cap: 1, Primary: NO)
- 🏢 Consultation Chamber 1 (General OPD, Cap: 1, Primary: NO)
- 🏢 Minor Procedure & ECG Room (Diagnostic Suite, Cap: 1, Primary: NO)
Offerings & Services Card:
- 5 Medical Offerings:
  - General Physician OPD Consultation — 15m @ ₹600 (5m buffer)
  - Pediatric Wellness Check — 20m @ ₹700 (5m buffer)
  - 12-Lead Digital ECG — 20m @ ₹450 (10m buffer)
  - Senior Citizen Diabetic Review — 30m @ ₹1,200 (10m buffer)
  - Online Video Consultation — 15m @ ₹500 (5m buffer)
Operating Schedule Card:
- Mon–Sat: 08:30 – 21:00 (Afternoon Break: 13:00 – 17:00)
- Sun: 09:00 – 13:00 (Morning emergency OPD)
- Holidays: 3 declared national holidays.

Activation Action:

Tap Publish / Launch Business.
The clinic goes live on the 360 SERVICE HUB network and opens the merchant operations dashboard.

3. QA Testing & Customer App Verification Scenarios

Test Case ID	Test Objective	Customer App Actions	Expected Engine Result
TC-DOC-01	Daily Sequential Token Numbering	Three distinct customers book General Physician OPD Consultation for tomorrow morning.	Customer 1 receives `Token #01`, Customer 2 receives `Token #02`, Customer 3 receives `Token #03`. Sequence displays clearly on tickets.
TC-DOC-02	Afternoon Hospital Break Blackout	Inspect available slots on Thursday between 13:00 and 17:00.	Zero slots exist. Morning slots end cleanly at 12:45 PM (12:45 + 15m = 13:00). Evening slots resume promptly at 17:00 PM.
TC-DOC-03	Dual Resource (Doctor + ECG Room) Lock	Book 12-Lead Digital ECG at 18:00 PM.	Locks both Dr. Rajiv Malhotra (`PERSON`) and Minor Procedure Room (`SPACE`) from 18:00 to 18:30 (20m + 10m buffer). Neither can accept another booking during this window.
TC-DOC-04	Sunday Morning Cutoff	Attempt to book consultation on Sunday at 14:00 PM.	Sunday operating hours close at 13:00. Engine correctly marks Sunday afternoon as completely closed.
TC-DOC-05	Tight 15-Minute Slot Velocity	View morning slot grid for Dr. Rajiv.	Generates slots every 20 mins (15m consultation + 5m buffer): `08:30, 08:50, 09:10, 09:30, 09:50...`

Doctor Consultation & General OPD Clinics

Before You Begin: Required Setup Details

🩺 Business Onboarding Cookbook: Doctor Consultation & General OPD Clinics

1. Overview & Business Profile Context

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Step 2 of 5: Add Resource (Polymorphic Flow)

Resource 1: Chief Consultant Physician (Auto-Fill Flow Test)

Resource 2: Consultant Pediatrician (Team Member / Staff)

Resource 3: Consultation Chamber 1 (Room / Space)

Resource 4: Minor Procedure & ECG Room (Room / Space)

Step 3 of 5: Services & Offerings (Consolidated Flow)

Offering 1: General Physician OPD Consultation (Core In-Person Checkup)

Offering 2: Pediatric Wellness & Vaccination Review (Pediatric Offering)

Offering 3: 12-Lead Digital ECG & Physician Interpretation (Diagnostic Service)

Offering 4: Comprehensive Senior Citizen Diabetic Care Review (Extended Service)

Offering 5: Telehealth Video Consultation (Virtual Care)

Step 4 of 5: Business Availability

Weekly Operating Schedule Matrix

Bulk Action Configuration Tip:

Holidays & Closed Days Configuration

Step 5 of 5: Final Verification & Go-Live

Summary Card Audit Verification:

Activation Action:

3. QA Testing & Customer App Verification Scenarios

Doctor Consultation & General OPD Clinics

Before You Begin: Required Setup Details

🩺 Business Onboarding Cookbook: Doctor Consultation & General OPD Clinics

1. Overview & Business Profile Context

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Step 2 of 5: Add Resource (Polymorphic Flow)

Resource 1: Chief Consultant Physician (Auto-Fill Flow Test)

Resource 2: Consultant Pediatrician (Team Member / Staff)

Resource 3: Consultation Chamber 1 (Room / Space)

Resource 4: Minor Procedure & ECG Room (Room / Space)

Step 3 of 5: Services & Offerings (Consolidated Flow)

Offering 1: General Physician OPD Consultation (Core In-Person Checkup)

Offering 2: Pediatric Wellness & Vaccination Review (Pediatric Offering)

Offering 3: 12-Lead Digital ECG & Physician Interpretation (Diagnostic Service)

Offering 4: Comprehensive Senior Citizen Diabetic Care Review (Extended Service)

Offering 5: Telehealth Video Consultation (Virtual Care)

Step 4 of 5: Business Availability

Weekly Operating Schedule Matrix

Bulk Action Configuration Tip:

Holidays & Closed Days Configuration

Step 5 of 5: Final Verification & Go-Live

Summary Card Audit Verification:

Activation Action:

3. QA Testing & Customer App Verification Scenarios