🐜 Business Onboarding Cookbook: Pest Control & Termite Management
Category: Pest Control Services
Primary Domain: 05_Home_Care_Appliance_Services
Platform: 360 SERVICE HUB
1. Overview & Business Profile Context
This cookbook provides realistic, comprehensive, and verified test data for onboarding an eco-certified residential, commercial, and post-construction pest management company. It exercises:
- Certified Chemical Applicators (
PERSON): Govt.-licensed pest control operators handling Bayer-certified odorless herbal gels, synthetic pyrethroids, and anti-termite drill emulsifications.
- Hardware Heavy Equipment (
VEHICLE / EQUIPMENT): Modeling industrial ULV (Ultra Low Volume) cold fogging machines and masonry rotary hammer drills for sub-slab termite piping.
- Doorstep Fulfillment (
Field / Home) with Transit Buffer: Mandatory 30-minute to 45-minute travel and protective PPE decontamination buffers between client visits.
- Multi-Slot Consecutive Anti-Termite Barriers: Multi-slot consecutive booking rules with volume discounts for comprehensive termite drill-and-fill barrier treatments across 2-hour or 4-hour continuous slots.
- Full Week Operating Grid: Monday to Sunday operation from 08:30 AM to 07:30 PM with midday chemical prep breaks.
2. Step-by-Step Onboarding Data
Step 1 of 5: Business Information
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Business Logo / Photo Upload |
Image Picker Card |
shieldpest_logo.jpg (Safety green shield with stylized leaf crosshair and pest elimination motif) |
Tap opens media picker. Renders 1:1 preview card with edit overlay. |
| Business Name |
Text Field (Single-line) |
ShieldPest Eco-Certified Fumigation & Termite Defense |
51 characters. Valid ($\ge 2$ and $\le 100$). |
| Business Category |
Dropdown / Picker |
Pest Control Services |
Contextualizes pest management, termite, and fumigation tags. |
| Business Type |
Segmented Control |
Company |
Licensed environmental pest enterprise. |
| Business Address |
Text Field / Geocomplete |
Office 204, Second Floor, Ansal Fortune Arcade, Sector 14 |
Central city chemical warehouse and office. |
| Auto-detect GPS / Pick on Map |
Action Buttons |
Latitude: 28.4728
Longitude: 77.0456 |
Pinned precisely at Sector 14, Gurugram. Valid Indian bounding box. |
| Operating City |
Text Field (Single-line) |
Gurugram |
City string. |
| Mobile Number (Verified via Login) |
Phone Input (Read-only) |
+919810556677 |
Read-only input with verified green badge (✔). |
| Email ID (Optional) |
Email Text Field |
care@shieldpest.in |
Valid administrative email. |
| Business Description (Optional) |
Text Area (Multi-line) |
CIB-registered eco-friendly pest control specialists using Bayer and Syngenta certified chemicals. 100% odorless cockroach gel baits (no kitchen evacuation needed), targeted bedbug eradication with steam + residual spray, mosquito thermal fogging, and 5-year warrantied drill-fill-seal subterranean termite barriers. |
321 characters ($\le 500$). |
| Language Preference |
Dropdown / Select |
English (Default) |
Platform language. |
| Time Zone |
Input Field / Display |
India Standard Time (IST) |
IANA Asia/Kolkata. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
Validates Step 1 fields, advances to Step 2. |
Step 2 of 5: Add Resource (Polymorphic Flow)
Add the following 3 realistic resources covering 2 certified pest operators and 1 industrial termite masonry drill rig:
[ What does your customer book? ]
├── [●] 1. Team Member / Staff ──► Operator Suresh Bind (Certified Pest Control Officer - CIB Reg.)
├── [●] 2. Team Member / Staff ──► Operator Amit Rawat (Termite & Vector Control Specialist)
└── [▲] 3. Vehicle / Equipment ──► Bosch Heavy Rotary Masonry Termite Drill & Pump Rig
Resource 1: Certified Pest Control Officer (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Activates staff-specific fields. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
operator_suresh_bind.jpg |
Technician portrait in branded protective white coveralls and 3M respirator mask. |
| Full Name of Staff / Specialist |
Text Field |
Operator Suresh Bind |
Required. |
| Role / Designation |
Text Field |
Chief Fumigation Officer (Govt. Licensed CIB Chemical Applicator) |
Title & credentials. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 residential premises per slot. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9810556671 |
Alert phone for dispatch. |
| Gender |
Dropdown Selector |
Male |
Filterable operator profile. |
| Experience (Optional) |
Text Field |
11 Years (IPCA Certified) |
Technical tenure. |
| Bio / Specialization (Optional) |
Text Area |
Specializes in cockroach gel micro-baiting, rodent tamper-resistant bait stations, silverfish eradication, and safe pet-friendly apartment treatments. |
Operator bio. |
| Primary Resource |
Switch / Toggle |
ON |
Lead operator. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Suresh Bind. |
Resource 2: Termite & Vector Control Specialist (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Staff form. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
operator_amit_rawat.jpg |
Field technician portrait with pressure injection nozzle. |
| Full Name of Staff / Specialist |
Text Field |
Operator Amit Rawat |
Required. |
| Role / Designation |
Text Field |
Senior Termite & Wood-Borer Specialist (Govt. Trained) |
Designation. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 property at a time. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9810556672 |
Notification number. |
| Gender |
Dropdown Selector |
Male |
Male operator. |
| Experience (Optional) |
Text Field |
8 Years |
Experience. |
| Bio / Specialization (Optional) |
Text Area |
Expert in subterranean termite colony detection, 12mm masonry drilling at skirting junctions, termiticide chemical barrier pumps, and wooden door frame injections. |
Profile bio. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary technician. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available for bookings. |
| Action |
Primary Button |
Tap Save Resource |
Saves Amit Rawat. |
Resource 3: Bosch Heavy Rotary Termite Drill Rig (Vehicle / Equipment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[▲] Vehicle / Equipment |
Activates equipment fields. |
| Add Equipment / Gear Photo |
Photo Upload Button |
bosch_termite_drill_rig.jpg |
Heavy-duty Bosch rotary hammer drill with 12mm masonry bits, chemical pump, and injection rods. |
| Equipment / Vehicle Name |
Text Field |
Bosch Heavy Rotary Masonry Termite Drill & Pump Rig |
Required. |
| Capacity (Simultaneous Bookings) |
Number Input Field |
1 |
1 rig utilized per termite job. |
| Equipment Type / Category |
Dropdown / Text |
Masonry Drilling & Chemical Pressure Rig |
Equipment classification. |
| Model / Serial / Asset ID (Optional) |
Text Field |
ASSET-PEST-DRILL-01 |
Serial tracking ID. |
| Description / Included Gear (Optional) |
Text Area |
Bosch GBH 2-28 F rotary hammer drill, 12mm x 450mm SDS-plus masonry bits, high-pressure chemical injection pump with brass wand, and chalk sealing compound. |
Equipment details. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary asset. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active. |
| Action |
Primary Button |
Tap Save Resource |
Saves Termite Drill Rig. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 3 resources saved; advances to Step 3. |
Step 3 of 5: Services & Offerings
Configure the following 4 realistic pest offerings covering odorless cockroach gel, bedbug eradication, anti-termite barriers, and multi-slot whole-villa termite packages:
[ Services & Offerings Portfolio ]
├── 1. 100% Odorless Cockroach & Ant Gel Treatment (45 mins | ₹799 | Field / Home)
├── 2. 2-Step Intensive Bedbug Eradication Treatment (60 mins | ₹1,599 | Field / Home)
├── 3. Subterranean Termite Drill-and-Fill Treatment (Hours | 2 Hours | ₹3,499 | Field / Home)
└── 4. 5-Year Warrantied Villa Termite Barrier Package (Hours | 2 Hours slots | ₹3,000/slot | Multi-Slot 2-3)
Offering 1: 100% Odorless Cockroach & Ant Gel Treatment (Field / Home)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
100% Odorless Cockroach & Ant Gel Treatment |
Required. |
| Service Description |
Text Area (Multi-line) |
Advanced Bayer Maxforce odorless gel bait dots applied in kitchen cabinet hinges, behind refrigerators, under sink pipes, and electrical switchboards. Zero need to empty kitchen cabinets or leave the house. Safe for toddlers and pets. |
Treatment details. |
| Service Photos (Optional) |
Multi-Image Picker |
gel_bait_application.jpg |
Technician applying precise gel dot inside kitchen hinge. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
45 |
45-minute service. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep delivery! |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 14 |
Operational coverage boundary. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 household visit. |
| Base Price (₹) |
Currency Input Field |
799 |
Flat fee per 2BHK/3BHK. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Essential travel and PPE sanitization buffer! |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Operator Suresh Bind
[✔] Operator Amit Rawat |
Either operator. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single visit. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 1. |
Offering 2: 2-Step Intensive Bedbug Eradication Treatment
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
2-Step Intensive Bedbug Eradication Treatment |
Required. |
| Service Description |
Text Area (Multi-line) |
Dual-action eradication protocol: High-temperature steam treatment of mattress seams and headboards to kill eggs instantly, followed by synthetic pyrethroid residual chemical spray across baseboards and bed frames. |
Bedbug details. |
| Service Photos (Optional) |
Multi-Image Picker |
bedbug_steam_treatment.jpg |
Technician treating bed seams with steam wand. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes. |
| Duration Value |
Number Input Field |
60 |
Full 60 minutes. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep delivery. |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 14 |
Range. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1:1 visit. |
| Base Price (₹) |
Currency Input Field |
1599 |
Eradication rate. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Travel transit buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Operator Suresh Bind
[✔] Operator Amit Rawat |
Either operator. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single treatment. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 2. |
Offering 3: Subterranean Termite Drill-and-Fill Treatment (Hours)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Subterranean Termite Drill-and-Fill Treatment |
Required. |
| Service Description |
Text Area (Multi-line) |
2-hour chemical barrier protocol for active termite infestations. Technician drills 12mm holes at 1-foot intervals along wall skirting, pumps Imidacloprid termiticide deep under flooring, and seals holes with color-matched cement. |
Termite treatment details. |
| Service Photos (Optional) |
Multi-Image Picker |
termite_drilling_action.jpg |
Technician drilling skirting joint with heavy hammer drill. |
| Duration Unit |
Segmented Control |
Hours |
Hours unit. |
| Duration Value |
Number Input Field |
2 |
2-hour job. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Home visit. |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 14 |
Radius. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated visit. |
| Base Price (₹) |
Currency Input Field |
3499 |
2-hour service rate. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Travel buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Operator Amit Rawat
[✔] Bosch Heavy Rotary Masonry Termite Drill & Pump Rig |
Requires Amit Rawat AND Drill Rig! |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single appointment. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 3. |
Offering 4: 5-Year Warrantied Villa Termite Barrier (Multi-Slot Consecutive)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
5-Year Warrantied Villa Termite Barrier Package |
Required. |
| Service Description |
Text Area (Multi-line) |
Comprehensive perimeter and sub-slab termite shielding for large independent villas, duplexes, or row houses. Bookable in consecutive 2-hour blocks (e.g. 4 to 6 hours for full villa perimeter with 5-year written warranty). |
Multi-slot termite details. |
| Service Photos (Optional) |
Multi-Image Picker |
villa_termite_shield.jpg |
Floorplan with perimeter drilling marks. |
| Duration Unit |
Segmented Control |
Hours |
Hours unit. |
| Duration Value |
Number Input Field |
2 |
Base unit duration = 2 hours. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep delivery. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated estate appointment. |
| Base Price (₹) |
Currency Input Field |
3000 |
Base price per 2-hour block. |
| Buffer Time Before / After |
Dropdown Selector |
45 Mins |
Equipment repacking buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Operator Amit Rawat
[✔] Bosch Heavy Rotary Masonry Termite Drill & Pump Rig |
Operator + Drill Rig. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
ON |
Multi-slot enabled! |
| Minimum Consecutive Slots |
Number Input Field |
2 (4 hours total) |
Minimum 4 hours barrier. |
| Maximum Consecutive Slots |
Number Input Field |
3 (6 hours total) |
Maximum 6 hours full perimeter. |
| Volume Discount Tiers |
Data Table Input |
2 Slots (4h): ₹5,400 (10% off ₹6,000 base)
3 Slots (6h): ₹7,650 (15% off ₹9,000 base) |
Tiered discount values entered. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 4. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 offerings saved; advances to Step 4. |
Step 4 of 5: Business Availability
7-Day Weekly Shift Grid
ShieldPest operates 7 days a week from 08:30 AM to 07:30 PM. Technicians observe a midday meal and chemical dilution preparation break from 01:30 PM to 03:00 PM daily.
| Day of Week |
Status |
Operating Hours |
Break / Split Interval |
Quick Chip Applied |
| Monday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Baseline configuration |
| Tuesday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Wednesday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Thursday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Friday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Saturday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Sunday |
Open |
08:30 AM – 07:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
Holiday Closures & Non-Operating Calendar
| Holiday / Observance Name |
Date |
Recurrence Rule |
Business Rationale |
| Republic Day |
26 Jan 2026 |
Annual Closure |
National holiday |
| Holi Festival |
25 Mar 2026 |
Annual Floating |
Staff holiday |
| Independence Day |
15 Aug 2026 |
Annual Closure |
National holiday |
| Diwali (Laxmi Pujan) |
01 Nov 2026 |
Annual Floating |
Festival closure |
Step 5 of 5: Final Review & Publish
Onboarding Summary Card Inspection
================================================================================
360 SERVICE HUB — BUSINESS ONBOARDING VERIFICATION
================================================================================
Business Profile:
• Legal / Trade Name : ShieldPest Eco-Certified Fumigation & Termite Defense
• Operating Domain : 05_Home_Care_Appliance_Services / Pest Control Services
• Structure : Company (Licensed Pest Control Enterprise)
• Coordinates : 28.4728, 77.0456 (Ansal Fortune Arcade, Sector 14, Gurugram)
• Contacts : +919810556677 | care@shieldpest.in
Configured Resources (3 Total):
1. [PERSON] Operator Suresh Bind (Chief Fumigation Officer - CIB) — PRIMARY
2. [PERSON] Operator Amit Rawat (Termite & Vector Control Specialist)
3. [ASSET] Bosch Heavy Rotary Masonry Termite Drill & Pump Rig (Cap: 1)
Configured Services & Offerings (4 Total):
1. 100% Odorless Cockroach & Ant Gel Treatment (45m | ₹799 | Field/Home | Cap: 1:1)
2. 2-Step Intensive Bedbug Eradication (60m | ₹1,599 | Field/Home | Cap: 1:1)
3. Subterranean Termite Drill-and-Fill (2h | ₹3,499 | Field/Home | Cap: 1:1)
4. 5-Year Warrantied Villa Termite Barrier (2h slots | ₹3,000/slot | Multi-Slot 2-3)
Operating Schedule:
• 7 Days a Week : 08:30 AM – 07:30 PM (Break: 01:30 PM – 03:00 PM)
• Holidays : 4 Planned Closures
================================================================================
- Action: Tap
Publish Business.
- Result: Activates pest control service on 360 SERVICE HUB discovery, initializes chemical booking rules, and coordinates field visits.
3. Customer App End-to-End QA Testing Scenarios
+----------------------------------------------------------------------------------------------------+
| 360 SERVICE HUB VERIFICATION SUITE |
| CATEGORY: PEST CONTROL SERVICES |
+----+--------------------------------+-----------------------------------+--------------------------+
| # | Test Scenario | Execution Input | Expected System Outcome |
+----+--------------------------------+-----------------------------------+--------------------------+
| 1 | Termite Heavy Rig Lock | Customer books 2-hour Termite | System locks Amit Rawat |
| | (Hardware Asset Dependency) | Treatment with Amit at 09:00 AM. | AND the Termite Drill Rig|
| | | Another user attempts Termite job | Neither can be reserved |
| | | at 09:00 AM. | concurrently. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 2 | Parallel Gel vs Termite | Customer A books Cockroach Gel | Both visits run |
| | Service Execution | with Suresh at 10:00 AM. Customer | concurrently across |
| | | B books Termite with Amit at 10:00| separate customer homes |
| | | with the Drill Rig. | without interference. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 3 | 30-Minute Transit Buffer | Gel job finishes at 10:45 AM. | Next open slot generates |
| | Enforcement | Check next open slot for Suresh. | at 11:15 AM. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 4 | Multi-Slot 4-Hour Villa | Homeowner selects 2 continuous | Total duration: 4 hours. |
| | Termite Discount Verification | 2-hour slots for Villa Barrier. | 10% discount applied: |
| | | | ₹5,400 charged. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 5 | Midday Chemical Restock Break | Attempt booking any appointment | Slots between 01:30 PM |
| | (01:30 PM - 03:00 PM) | at 02:00 PM on Saturday. | and 03:00 PM disabled |
| | | | with "Break". |
+----+--------------------------------+-----------------------------------+--------------------------+
