🩺 Business Onboarding Cookbook: Veterinary Clinic & Pet Hospital
Category: Veterinary Clinics & Animal Hospitals
Primary Domain: 10_Pet_Care_Spiritual_Rentals
Platform: 360 SERVICE HUB
1. Overview & Business Profile Context
This cookbook provides realistic, comprehensive, and verified test data for onboarding a multi-specialty veterinary hospital, companion animal clinic, and pet diagnostic imaging center. It exercises:
- Outpatient Clinical Chambers (
SPACE) & Diagnostic Radiology Suite (EQUIPMENT): Modeling sterile animal examination suites alongside high-frequency digital X-ray and color Doppler ultrasound stations.
- Licensed Veterinary Surgeons & Physicians (
PERSON): Categorizing Veterinary Council of India (VCI) registered small-animal surgeons (M.V.Sc) and feline medicine specialists (B.V.Sc & A.H.).
- Polymorphic Clinical Care Portfolio: Managing rapid 15-minute puppy vaccination clinics, 20-minute comprehensive general OPD consultations, diagnostic radiology scans, and urgent home emergency vet visits.
- Strict Clinical Turnaround & Bio-Sanitization: Precise 5 to 15-minute examination table antiseptic wipe buffers between animal patients.
- High-Readiness 7-Day Clinical Schedule: Operating 7 days a week from 08:30 AM to 09:30 PM to serve scheduled appointments and pet health emergencies.
2. Step-by-Step Onboarding Data
Step 1 of 5: Business Information
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Business Logo / Photo Upload |
Image Picker Card |
carevet_hospital_logo.jpg (Medical turquoise cross with stylized silhouette of dog and cat nestled inside a protective golden heart) |
Tap opens media picker. Renders 1:1 preview card with edit overlay. |
| Business Name |
Text Field (Single-line) |
CareVet Multi-Specialty Pet Hospital & Clinical Center |
54 characters. Valid ($\ge 2$ and $\le 100$). |
| Business Category |
Dropdown / Picker |
Veterinary Clinics & Animal Hospitals |
Contextualizes veterinary care, pet hospitals, vaccinations, and surgery. |
| Business Type |
Segmented Control |
Company |
Registered veterinary clinical healthcare enterprise. |
| Business Address |
Text Field / Geocomplete |
Plot 18, Commercial Block C, Sushant Lok Phase 1, Near Huda Metro |
Prominent accessible location in Sushant Lok, Gurugram. |
| Auto-detect GPS / Pick on Map |
Action Buttons |
Latitude: 28.4610
Longitude: 77.0720 |
Pinned precisely at Sushant Lok Phase 1. Valid Indian coordinates. |
| Operating City |
Text Field (Single-line) |
Gurugram |
City string. |
| Mobile Number (Verified via Login) |
Phone Input (Read-only) |
+919818556677 |
Read-only input with verified green badge (✔). |
| Email ID (Optional) |
Email Text Field |
info@carevet.in |
Valid hospital email. |
| Business Description (Optional) |
Text Area (Multi-line) |
Advanced veterinary clinical care and multi-specialty companion animal hospital in Sushant Lok. Equipped with modern sterile surgical suites, digital DR X-ray, Mindray color Doppler ultrasound, in-house hematology laboratory, ICU oxygen cages, routine vaccinations, and emergency home doctor visits. |
303 characters ($\le 500$). |
| Language Preference |
Dropdown / Select |
English (Default) |
Platform language. |
| Time Zone |
Input Field / Display |
India Standard Time (IST) |
IANA Asia/Kolkata. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
Validates Step 1 fields, advances to Step 2. |
Step 2 of 5: Add Resource (Polymorphic Flow)
Add the following 4 realistic resources covering 2 veterinary doctors, 1 clinical exam chamber, and 1 diagnostic radiology suite:
[ What does your customer book? ]
├── [●] 1. Team Member / Staff ──► Dr. Ananya Mathur (Chief Veterinary Surgeon - M.V.Sc Surgery)
├── [●] 2. Team Member / Staff ──► Dr. Siddharth Sen (Veterinary Physician & Feline Medicine - B.V.Sc)
├── [○] 3. Room / Space ──► Clinical Outpatient Examination Chamber 1
└── [○] 4. Vehicle / Equipment ──► Digital DR X-Ray & Mindray Ultrasound Imaging Suite
Resource 1: Chief Veterinary Surgeon (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Activates staff-specific fields. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
dr_ananya_mathur_vet.jpg |
Female veterinary doctor in medical scrubs with stethoscope smiling beside golden retriever. |
| Full Name of Staff / Specialist |
Text Field |
Dr. Ananya Mathur |
Required. |
| Role / Designation |
Text Field |
Chief Veterinary Surgeon & Medical Director (M.V.Sc Surgery, 14 Years Exp.) |
High credentials. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
Strictly 1 pet patient at a time. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9818556671 |
Alert phone for clinic appointments. |
| Gender |
Dropdown Selector |
Female |
Filterable doctor profile. |
| Experience (Optional) |
Text Field |
14 Years (VCI Registration #VCI/0845/2012) |
Official council standing. |
| Bio / Specialization (Optional) |
Text Area |
Specializes in small-animal orthopedic & soft tissue surgery, laparoscopic spay/neuter procedures, trauma management, and geriatric canine oncology. |
Doctor bio. |
| Primary Resource |
Switch / Toggle |
ON |
Lead vet surgeon & primary resource. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Dr. Ananya Mathur. |
Resource 2: Veterinary Physician (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Staff form. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
dr_siddharth_sen_vet.jpg |
Male veterinarian in white clinical coat examining cat with otoscope. |
| Full Name of Staff / Specialist |
Text Field |
Dr. Siddharth Sen |
Required. |
| Role / Designation |
Text Field |
Consultant Veterinary Physician (B.V.Sc & A.H., 8 Years Exp.) |
Qualifications. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 patient at a time. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9818556672 |
Alert phone. |
| Gender |
Dropdown Selector |
Male |
Filterable profile. |
| Experience (Optional) |
Text Field |
8 Years |
Clinical tenure. |
| Bio / Specialization (Optional) |
Text Area |
Expert in feline internal medicine, preventative vaccination protocols, gastrointestinal disorders, canine dermatological allergies, and nutritional counseling. |
Profile bio. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary doctor. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available for bookings. |
| Action |
Primary Button |
Tap Save Resource |
Saves Dr. Siddharth Sen. |
Resource 3: Clinical Exam Chamber 1 (Room / Space)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[○] Room / Space |
Activates room/space fields. |
| Add Space / Room Photo (Optional) |
Photo Upload Button |
vet_exam_chamber_1.jpg |
Spotless clinical consultation room with hydraulic stainless examination table, digital weigh scale, wall diagnostic station, and medicine cabinet. |
| Space / Room / Facility Name |
Text Field |
Clinical Outpatient Examination Chamber 1 |
Required. |
| Capacity (Clients per slot) |
Number Input Field |
1 |
1 pet patient (+ owner). |
| Space Type / Category |
Dropdown / Text |
Veterinary Examination Suite |
Space classification. |
| Location / Room Identifier (Optional) |
Text Field |
Ground Floor - Chamber 101 |
Identifier. |
| Description / Amenities (Optional) |
Text Area |
Hygiene-certified consultation suite with electric stainless steel lift table, integrated digital floor scale, Welch Allyn diagnostic set (ophthalmoscope & otoscope), oxygen line, and UV sterilization lamp. |
Chamber amenities. |
| Primary Resource |
Switch / Toggle |
OFF |
Space resource. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Chamber 1. |
Resource 4: Digital Radiology & Imaging Suite (Vehicle / Equipment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[○] Vehicle / Equipment |
Activates equipment fields. |
| Add Asset Photo (Optional) |
Photo Upload Button |
vet_imaging_suite.jpg |
Lead-lined radiology room with flat-panel digital radiography X-ray table and Mindray ultrasound console. |
| Vehicle / Equipment Name |
Text Field |
Digital DR X-Ray & Mindray Ultrasound Imaging Suite |
Required. |
| Asset Type / Category |
Dropdown / Text |
Veterinary Diagnostic Imaging Kit |
Equipment category. |
| Identifier / Registration (Optional) |
Text Field |
DIAG-RAD-01 |
Equipment tag. |
| Description / Specifications (Optional) |
Text Area |
AERB-certified digital radiography system with high-frequency 300mA X-ray generator, Carestream wireless DR flat-panel detector, and Mindray Vetus 7 color Doppler ultrasound scanner with micro-convex and cardiac probes. |
Specs. |
| Primary Resource |
Switch / Toggle |
OFF |
Asset resource. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available for diagnostic bookings. |
| Action |
Primary Button |
Tap Save Resource |
Saves Imaging Suite. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 resources saved; advances to Step 3. |
Step 3 of 5: Services & Offerings
Configure the following 4 realistic veterinary offerings covering OPD consults, vaccinations, radiology scans, and home emergency visits:
[ Services & Offerings Portfolio ]
├── 1. General Veterinary OPD Consultation & Health Check (20 mins | ₹650 | In-Clinic 1:1)
├── 2. Puppy / Kitten Core Vaccination & De-worming Package (15 mins | ₹950 | In-Clinic 1:1)
├── 3. Digital Radiography (X-Ray) & Abdominal Ultrasound Scan (30 mins | ₹2,200 | In-Clinic 1:1)
└── 4. Emergency At-Home Veterinary Doctor Visit (45 mins | ₹2,500 | Field / Home 1:1)
Offering 1: General Veterinary OPD Consultation (1:1 Appointment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
General Veterinary OPD Consultation & Health Check |
Required. |
| Service Description |
Text Area (Multi-line) |
20-minute comprehensive clinical examination. Evaluation of body weight, vitals (heart rate, temperature, respiratory rate), eye/ear check, coat & skin scrutiny, lymph node palpation, oral dental check, and digital prescription generation. |
OPD details. |
| Service Photos (Optional) |
Multi-Image Picker |
vet_opd_consult.jpg |
Vet doctor listening to puppy's chest with stethoscope on stainless exam table. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
20 |
20 minutes duration. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Examination Chamber 1. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 pet patient. |
| Base Price (₹) |
Currency Input Field |
650 |
Flat consultation fee. |
| Buffer Time Before / After |
Dropdown Selector |
10 Mins |
Stainless table antiseptic wipe buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Dr. Ananya Mathur
[✔] Dr. Siddharth Sen
[✔] Clinical Outpatient Examination Chamber 1 |
Either doctor + Chamber 1. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Standard single session. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 1. |
Offering 2: Puppy / Kitten Vaccination Package (1:1 Appointment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Puppy / Kitten Core Vaccination & De-worming Package |
Required. |
| Service Description |
Text Area (Multi-line) |
15-minute quick vaccination session. Administration of DHPPiL 7-in-1 / Tricat core vaccines, oral de-worming suspension, temperature check, official vaccination passport booklet stamping, and next booster calendar setup. |
Vaccination details. |
| Service Photos (Optional) |
Multi-Image Picker |
pet_vaccination_shot.jpg |
Doctor administering painless sub-cutaneous vaccine injection to calm kitten. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
15 |
Fast 15 minutes. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Chamber 1. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 pet. |
| Base Price (₹) |
Currency Input Field |
950 |
Includes vaccine vial & administration. |
| Buffer Time Before / After |
Dropdown Selector |
5 Mins |
Biohazard syringe disposal buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Dr. Siddharth Sen
[✔] Clinical Outpatient Examination Chamber 1 |
Dr. Siddharth + Chamber 1. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single session. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 2. |
Offering 3: Digital X-Ray & Ultrasound Scan (1:1 Appointment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Digital Radiography (X-Ray) & Abdominal Ultrasound Scan |
Required. |
| Service Description |
Text Area (Multi-line) |
30-minute diagnostic imaging session supervised by Chief Surgeon Dr. Ananya Mathur. 2-view digital X-ray (lateral & ventrodorsal) and high-resolution ultrasound screening for foreign body ingestion, fractures, bladder stones, organomegaly, or cardiac anomalies. |
Imaging scan details. |
| Service Photos (Optional) |
Multi-Image Picker |
pet_ultrasound_scan.jpg |
Vet doctor applying ultrasound probe to shaved canine abdomen with monitor display. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
30 |
30 minutes duration. |
| Fulfillment Mode |
Segmented Control |
At Venue |
In Diagnostic Suite. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 imaging patient. |
| Base Price (₹) |
Currency Input Field |
2,200 |
Includes DICOM image files on WhatsApp/email. |
| Buffer Time Before / After |
Dropdown Selector |
15 Mins |
Equipment sanitizing and radiologist report buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Dr. Ananya Mathur
[✔] Digital DR X-Ray & Mindray Ultrasound Imaging Suite |
Surgeon + Imaging Suite. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single session. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 3. |
Offering 4: Emergency At-Home Vet Visit (Field / Home)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Emergency At-Home Veterinary Doctor Visit |
Required. |
| Service Description |
Text Area (Multi-line) |
45-minute on-site home visit by Veterinary Doctor. Ideal for critical non-ambulatory pets, severe trauma, palliative care, or aggressive pets unable to visit clinic. Doctor carries portable emergency med kit, IV fluids, injectable pain management, and vitals monitor. |
Home visit details. |
| Service Photos (Optional) |
Multi-Image Picker |
emergency_home_vet.jpg |
Veterinarian kneeling beside sick dog on living room rug with medical emergency kit. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
45 |
45 minutes on-site. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Home visit delivery! |
| Service Coverage Radius |
Dropdown / Distance |
Within 10 km of Sushant Lok, Gurugram |
Emergency response zone. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 home visit. |
| Base Price (₹) |
Currency Input Field |
2,500 |
Includes home travel and emergency triage. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Emergency drive and kit restocking buffer! |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Dr. Siddharth Sen |
Dr. Siddharth. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single visit. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 4. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 offerings saved; advances to Step 4. |
Step 4 of 5: Business Availability
Configure the 7-day schedule operating from 08:30 AM to 09:30 PM with midday clinical sanitation break:
| Day of Week |
Status |
Operating Hours |
Break / Split Interval |
Quick Chip Applied |
| Monday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM (Surgery Suite Sterilization & Lunch) |
Baseline configuration |
| Tuesday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Applied via Mon → All Days |
| Wednesday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Applied via Mon → All Days |
| Thursday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Applied via Mon → All Days |
| Friday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Applied via Mon → All Days |
| Saturday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Full clinical weekend hours |
| Sunday |
Open |
08:30 AM – 09:30 PM |
01:30 PM – 02:30 PM |
Full clinical weekend hours |
Holiday Closures & Non-Operating Calendar
| Holiday / Observance Name |
Date |
Recurrence Rule |
Business Rationale |
| Republic Day |
26 Jan 2026 |
Annual Closure |
Emergency inpatient ICU on standby |
| Holi Festival |
25 Mar 2026 |
Annual Floating |
Clinic closed |
| Independence Day |
15 Aug 2026 |
Annual Closure |
Emergency inpatient ICU on standby |
| Gandhi Jayanti |
02 Oct 2026 |
Annual Closure |
National holiday |
| Diwali (Laxmi Pujan) |
01 Nov 2026 |
Annual Floating |
Clinic closed for evening festival |
Step 5 of 5: Final Review & Publish
Onboarding Summary Card Inspection
================================================================================
360 SERVICE HUB — BUSINESS ONBOARDING VERIFICATION
================================================================================
Business Profile:
• Legal / Trade Name : CareVet Multi-Specialty Pet Hospital
• Operating Domain : 10_Pet_Care_Spiritual_Rentals / Veterinary Clinics
• Structure : Company (Veterinary Healthcare Enterprise)
• Coordinates : 28.4610, 77.0720 (Sushant Lok Phase 1, Gurugram)
• Contacts : +919818556677 | info@carevet.in
Configured Resources (4 Total):
1. [PERSON] Dr. Ananya Mathur (Chief Vet Surgeon) — PRIMARY
2. [PERSON] Dr. Siddharth Sen (Veterinary Physician)
3. [SPACE] Clinical Outpatient Examination Chamber 1 (Cap: 1 Pet)
4. [EQUIPMENT] Digital DR X-Ray & Ultrasound Imaging Suite (Cap: 1)
Configured Services & Offerings (4 Total):
1. General Veterinary OPD Consultation (20m | ₹650 | In-Clinic | Cap: 1:1)
2. Puppy / Kitten Vaccination Package (15m | ₹950 | In-Clinic | Cap: 1:1)
3. Digital X-Ray & Ultrasound Scan (30m | ₹2,200 | In-Clinic | Cap: 1:1)
4. Emergency At-Home Vet Visit (45m | ₹2,500 | Field/Home | Cap: 1:1 | 30m buffer)
Operating Schedule:
• Mon – Sun : 08:30 AM – 09:30 PM (Break: 01:30 PM – 02:30 PM)
• Holidays : 5 Planned Closures
================================================================================
- Action: Tap
Publish Business.
- Result: Activates veterinary clinic on 360 SERVICE HUB discovery, initializes pet appointment scheduling, and enables emergency home vet dispatch.
3. Customer App End-to-End QA Testing Scenarios
+----------------------------------------------------------------------------------------------------+
| 360 SERVICE HUB VERIFICATION SUITE |
| CATEGORY: VETERINARY CLINICS & HOSPITALS |
+----+--------------------------------+-----------------------------------+--------------------------+
| # | Test Scenario | Execution Input | Expected System Outcome |
+----+--------------------------------+-----------------------------------+--------------------------+
| 1 | 20-Minute OPD Consultation | Pet parent books Dr. Ananya for | Chamber 1 & Dr. Ananya |
| | Table Lock | OPD at 10:00 AM. Check next open | locked till 10:20 AM. 10m|
| | | slot. | table wipe opens at 10:30|
+----+--------------------------------+-----------------------------------+--------------------------+
| 2 | Parallel Doctor Consult vs | Dr. Siddharth does Vaccination in | Both medical workflows |
| | Imaging Scan Isolation | Chamber 1. Concurrently Dr. Ananya| proceed simultaneously in|
| | | performs Ultrasound in Imaging Rm.| distinct clinical zones. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 3 | Emergency Home Visit Transit | Dr. Siddharth accepts Home Visit | Dr. Siddharth locked for |
| | Buffer Lock | at 03:00 PM in DLF Phase 4. Next | 45m visit + 30m travel; |
| | | clinic booking checked. | opens at 04:15 PM. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 4 | Emergency Geofence Boundary | Pet parent requests home vet visit| App prompts location is |
| | Guard | 18 km away from clinic. | outside 10 km emergency |
| | | | home response perimeter. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 5 | Midday Surgery Sterilization | User attempts booking OPD slot at | Slot grid displays break |
| | Blackout Window | 02:00 PM on Sunday. | interval 01:30 - 02:30 PM|
| | | | as clinical recess. |
+----+--------------------------------+-----------------------------------+--------------------------+
