🩺 Business Onboarding Cookbook: Home Medical Equipment & Respiratory Rentals

Category: Home Medical Equipment & Respiratory Device Rentals
Primary Domain: 11_Healthcare_Specialized_Diagnostics
Platform: 360 SERVICE HUB

1. Overview & Business Profile Context

This cookbook provides realistic, comprehensive, and verified test data for onboarding an essential home healthcare medical equipment, respiratory support, and assistive mobility rental provider. It exercises:

• Medical Physical Asset (VEHICLE / EQUIPMENT) Resource Allocation: Modeling life-critical home healthcare hardware including 5 LPM oxygen concentrators, ResMed auto-titrating CPAP/BiPAP units, and motorized 5-function ICU beds with alternating pressure anti-bedsore mattresses.
• Days Duration Engine with Extended Weekly & Monthly Consecutive Rentals: 24-hour day rental units with multi-slot rules allowing families to lease life-support equipment for 7 to 30 consecutive days with automated progressive volume discounts (10% off for 14+ days, 25% off for 30+ days).
• Compound Biomedical Technician Setup & Family Training (EQUIPMENT + PERSON): Demonstrating doorstep equipment delivery combined with a 45-minute on-site orientation by a biomedical technician to calibrate flow rates, install humidifiers, and train caregivers on alarm management.
• Clinical Sanitization, Filter Replacement & Purity Calibration Buffer (60 Minutes): Enforcing a mandatory 60-minute technical buffer between rentals for ultrasonic cleaning, medical HEPA intake filter swap, and digital paramagnetic oxygen analyzer calibration (guaranteeing $\ge 93%$ purity).
• Urban Healthcare Dispatch Hub: Operating 7 days a week from 08:00 AM to 08:00 PM in Anna Nagar, Chennai, ensuring rapid doorstep ambulance dispatch across major hospitals and suburban residences.

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Step 2 of 5: Add Resource (Polymorphic Flow)

Add the following 4 realistic resources covering 3 life-support medical assets and 1 biomedical equipment technician:

[ What does your customer book? ]
 ├── [▲] 1. Vehicle / Equipment Asset ──► Unit 1: Philips Respironics EverFlo 5 LPM Oxygen Concentrator
 ├── [▲] 2. Vehicle / Equipment Asset ──► Unit 2: ResMed AirSense 10 AutoSet CPAP / BiPAP Device
 ├── [▲] 3. Vehicle / Equipment Asset ──► Unit 3: 5-Function Motorized ICU Hospital Bed + Air Mattress
 └── [●] 4. Team Member / Staff       ──► S. Ramanathan (Senior Biomedical Technician & Respiratory Therapist)

Resource 1: Unit 1: Philips Respironics EverFlo 5 LPM Oxygen Concentrator (Equipment)

Resource 2: Unit 2: ResMed AirSense 10 AutoSet CPAP / BiPAP Device (Equipment)

Resource 3: Unit 3: 5-Function Motorized ICU Hospital Bed + Air Mattress (Equipment)

Resource 4: Senior Biomedical Technician & Respiratory Therapist (Team Member / Staff)

Step 3 of 5: Services & Offerings

Configure the following 4 realistic medical equipment offerings covering oxygen rentals, CPAP devices, and technician setups:

[ Services & Offerings Portfolio ]
 ├── 1. 5 LPM Medical Oxygen Concentrator Rental (Days | 7-30 Days | ₹150/day | Unit 1 1:1)
 ├── 2. ResMed Auto-CPAP / BiPAP Device Rental (Days | 7-30 Days | ₹180/day | Unit 2 1:1)
 ├── 3. 5-Function Motorized Electric ICU Bed Rental (Days | 15-30 Days | ₹250/day | Unit 3 1:1)
 └── 4. On-Site Biomedical Setup & Family Training (Minutes | 45 mins | ₹600 | Technician 1:1 Doorstep)

Offering 1: 5 LPM Medical Oxygen Concentrator Rental (Days — Equipment 1:1 — 7–30 Days)

Offering 2: ResMed Auto-CPAP / BiPAP Device Rental (Days — Equipment 1:1)

Offering 3: 5-Function Motorized Electric ICU Bed Rental (Days — Equipment 1:1)

Offering 4: On-Site Biomedical Setup & Family Training (Minutes — Staff 1:1)

Step 4 of 5: Availability & Working Hours

Configure dispatch and technical support operational hours across all 7 days:

Weekly Schedule Grid

Staff-Specific Availability Overlay

Advanced Operating Settings

Step 5 of 5: Booking Rules, Fulfillment & Policies

3. Five Deterministic End-to-End QA Test Scenarios

Scenario 1: Multi-Day 30-Day Monthly Oxygen Rental with Progressive Discount

• Action: A customer books 5 LPM Medical Oxygen Concentrator Rental for 30 consecutive days for a chronic lung disease patient.
• Expected Result:
  • Base price: $30 \times ₹150 = ₹4,500$.
  • Tiered discount rule fires: $30 \text{ days} \implies 25% \text{ discount} = ₹1,125$.
  • Total checkout rental price: $₹3,375$.
  • Unit 1 is locked atomically across all 30 calendar days, plus a 60-minute post-return buffer on the 31st day.
  • Unit 2 and Unit 3 remain fully available for other patient rentals.

Scenario 2: Minimum Rental Duration Validation

• Action: Customer attempts to book 5-Function Motorized Electric ICU Bed Rental for only 5 days.
• Expected Result:
  • The booking engine checks the minimum consecutive duration constraint ($15 \text{ days}$).
  • Selection of 5 days triggers a validation warning: "Minimum rental duration for this ICU Bed is 15 days".
  • The booking button is disabled until at least 15 consecutive days are selected.

Scenario 3: Compound Technician Setup Concurrency Lock

• Action: Customer A books On-Site Biomedical Setup & Family Training with Technician Ramanathan for Tuesday from 10:00 AM to 10:45 AM. Simultaneously, Customer B attempts to book a technician setup visit for 10:30 AM.
• Expected Result:
  • Customer A's booking locks S. Ramanathan from 10:00 AM to 11:15 AM (including 30m doorstep driving buffer).
  • Customer B's query for 10:30 AM is rejected due to technician unavailability.
  • The booking engine offers 11:15 AM as Ramanathan's next available appointment.

Scenario 4: 60-Minute Oxygen Purity & HEPA Disinfection Buffer

• Action: Unit 1 (Oxygen concentrator) is returned to the shop on Wednesday at 02:00 PM. Another family requests immediate pickup of Unit 1 at 02:15 PM.
• Expected Result:
  • The 60-minute technical buffer locks Unit 1 from 02:00 PM to 03:00 PM for antibacterial misting, internal HEPA intake filter replacement, and digital purity analyzer verification ($\ge 93% \text{ O}_2$).
  • The earliest available pickup time presented to the second family is 03:00 PM.

Scenario 5: Rapid 2-Hour Hospital Discharge Cutoff

• Action: A patient being discharged from Apollo Hospital at 11:00 AM opens the app at 10:15 AM and attempts to book an oxygen concentrator for 11:00 AM (45 minutes notice).
• Expected Result:
  • The minimum notice window is configured at 2 hours.
  • The system detects that $45 \text{ mins} < 2 \text{ hours}$.
  • The 11:00 AM slot is rejected with the message: "Bookings must be placed at least 2 hours in advance to allow equipment check and dispatch". The first eligible slot offered is 12:15 PM.