❄️ Business Onboarding Cookbook: AC Repair, Servicing & HVAC Maintenance
Category: AC Repair & Appliance Care
Primary Domain: 05_Home_Care_Appliance_Services
Platform: 360 SERVICE HUB
1. Overview & Business Profile Context
This cookbook provides realistic, comprehensive, and verified test data for onboarding a multi-technician residential and commercial HVAC, air conditioning maintenance, and refrigeration service enterprise. It exercises:
- Field & Doorstep Fulfillment Engine (
Field / Home): All service calls executed at the customer's residence or office within a defined 12 km geographical radius.
- Hardware Equipment Asset (
VEHICLE / EQUIPMENT): Modeling specialized pressure foam cleaning machine kits (EQUIPMENT) paired with certified HVAC technicians (PERSON).
- Transit & Travel Buffers: 30-minute to 45-minute mandatory travel buffer times between customer addresses to prevent transit delays.
- Multi-Slot Multi-Unit Split AC Booking: Multi-slot consecutive booking with automated volume discounts for households servicing 2, 3, or 4 split/window AC units in a single service visit.
- Peak Summer Seasonal Operating Grid: Operating 7 days a week from 08:00 AM to 08:30 PM with midday technician heat rest breaks.
2. Step-by-Step Onboarding Data
Step 1 of 5: Business Information
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Business Logo / Photo Upload |
Image Picker Card |
cooltech_hvac_logo.jpg (Crisp arctic cyan snowflake and copper refrigeration gauge emblem) |
Tap opens media picker. Renders 1:1 preview card with edit overlay. |
| Business Name |
Text Field (Single-line) |
CoolTech Precision HVAC & AC Care Services |
42 characters. Valid ($\ge 2$ and $\le 100$). |
| Business Category |
Dropdown / Picker |
AC Repair & Appliance Care |
Contextualizes HVAC, cooling, and appliance repair tags. |
| Business Type |
Segmented Control |
Company |
Registered HVAC service company. |
| Business Address |
Text Field / Geocomplete |
Workshop 14, Sector 52, Near Wazirabad Market, Ardee City Road |
Central dispatch workshop location. |
| Auto-detect GPS / Pick on Map |
Action Buttons |
Latitude: 28.4412
Longitude: 77.0814 |
Pinned precisely at Sector 52, Gurugram. Valid Indian bounding box. |
| Operating City |
Text Field (Single-line) |
Gurugram |
City string. |
| Mobile Number (Verified via Login) |
Phone Input (Read-only) |
+919811443322 |
Read-only input with verified green badge (✔). |
| Email ID (Optional) |
Email Text Field |
service@cooltechcare.in |
Valid corporate email. |
| Business Description (Optional) |
Text Area (Multi-line) |
Certified residential and commercial air conditioning service specialists. Providing deep power-jet cleaning with indoor coil foam jacket, eco-friendly refrigerant R32/R410A gas charging, PCB circuit troubleshooting, copper pipe leak repairs, and inverter AC compressor overhauls. 30-day post-service warranty. |
309 characters ($\le 500$). |
| Language Preference |
Dropdown / Select |
English (Default) |
Platform language. |
| Time Zone |
Input Field / Display |
India Standard Time (IST) |
IANA Asia/Kolkata. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
Validates Step 1 fields, advances to Step 2. |
Step 2 of 5: Add Resource (Polymorphic Flow)
Add the following 3 realistic resources covering 2 certified HVAC technicians and 1 portable high-pressure foam jet equipment kit:
[ What does your customer book? ]
├── [●] 1. Team Member / Staff ──► Technician Rajesh Sharma (Master HVAC Specialist - Daikin Certified)
├── [●] 2. Team Member / Staff ──► Technician Manoj Kumar (Senior Inverter AC Technician)
└── [▲] 3. Vehicle / Equipment ──► Karcher High-Pressure AC Foam Jet Kit 1
Resource 1: Master HVAC Specialist (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Activates staff-specific fields. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
tech_rajesh_sharma.jpg |
Professional technician portrait in blue polo shirt with digital manifold gauge. |
| Full Name of Staff / Specialist |
Text Field |
Technician Rajesh Sharma |
Required. |
| Role / Designation |
Text Field |
Master HVAC Specialist (ITI Refrigeration, Daikin & Voltas Certified) |
Title & credentials. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 household service call at a time. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9811443321 |
Notification phone for dispatch SMS/Push. |
| Gender |
Dropdown Selector |
Male |
Technician profile. |
| Experience (Optional) |
Text Field |
12 Years (Industrial & Inverter AC Expert) |
Technical tenure. |
| Bio / Specialization (Optional) |
Text Area |
Specializes in complex multi-split inverter PCB diagnosis, electronic expansion valve troubleshooting, vacuum leak tests, and nitrogen pressure flushing. |
Tech bio. |
| Primary Resource |
Switch / Toggle |
ON |
Lead technician. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active state. |
| Action |
Primary Button |
Tap Save Resource |
Saves Rajesh Sharma. |
Resource 2: Senior Inverter AC Technician (Team Member / Staff)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[●] Team Member / Staff |
Staff form. |
| Add Profile Photo (Optional) |
Avatar Upload Button |
tech_manoj_kumar.jpg |
Technician portrait in company uniform. |
| Full Name of Staff / Specialist |
Text Field |
Technician Manoj Kumar |
Required. |
| Role / Designation |
Text Field |
Senior AC Service & Gas Charging Specialist (ITI Air Conditioning) |
Designation. |
| Simultaneous Clients Handled |
Number Input Field |
1 |
1 client home per slot. |
| Mobile Number (For booking alerts) |
Phone Input Field |
9811443323 |
Notification number. |
| Gender |
Dropdown Selector |
Male |
Male technician. |
| Experience (Optional) |
Text Field |
7 Years |
Experience. |
| Bio / Specialization (Optional) |
Text Area |
Expert in deep jet coil washing, indoor blower cleaning, drain tray unclogging, brazing copper joints, and gas refilling for R32/R410A units. |
Profile bio. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary technician. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Available for bookings. |
| Action |
Primary Button |
Tap Save Resource |
Saves Manoj Kumar. |
Resource 3: Karcher High-Pressure AC Foam Jet Kit 1 (Vehicle / Equipment)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Resource Type Master Selector |
Radio Card Group |
[▲] Vehicle / Equipment |
Activates equipment fields. |
| Add Equipment / Gear Photo |
Photo Upload Button |
karcher_ac_jet_kit.jpg |
High-pressure washer pump with foam gun, waterproof AC service catchment bag, and hose reel. |
| Equipment / Vehicle Name |
Text Field |
Karcher High-Pressure AC Foam Jet Kit 1 |
Required. |
| Capacity (Simultaneous Bookings) |
Number Input Field |
1 |
1 kit utilized per service team call. |
| Equipment Type / Category |
Dropdown / Text |
Commercial Pressure Washer & Catchment System |
Equipment classification. |
| Model / Serial / Asset ID (Optional) |
Text Field |
ASSET-HVAC-JET-01 |
Serial tracking ID. |
| Description / Included Gear (Optional) |
Text Area |
Features Karcher K2 pressure pump, specialized 360-degree curved lance for cooling fins, waterproof indoor AC wall-catchment funnel bag, high-foaming coil cleaner, and blower brush. |
Equipment details. |
| Primary Resource |
Switch / Toggle |
OFF |
Secondary asset. |
| Active & Available for Bookings |
Switch / Toggle |
ON |
Active. |
| Action |
Primary Button |
Tap Save Resource |
Saves Jet Kit 1. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 3 resources saved; advances to Step 3. |
Step 3 of 5: Services & Offerings
Configure the following 4 realistic AC offerings covering power-jet servicing, multi-unit bundles, gas charging, and breakdown inspection:
[ Services & Offerings Portfolio ]
├── 1. Deep Power-Jet Foam AC Servicing (Split/Window) (45 mins | ₹599 | Field / Home)
├── 2. Complete Refrigerant Gas Top-Up & Leak Fix (60 mins | ₹2,200 | Field / Home)
├── 3. Comprehensive Breakdown Diagnosis & PCB Check (30 mins | ₹299 | Field / Home)
└── 4. Multi-Unit AC Summer Servicing Package (45 mins slots | ₹550/slot | Multi-Slot 2-4)
Offering 1: Deep Power-Jet Foam AC Servicing (Field / Home)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Deep Power-Jet Foam AC Servicing (Split/Window) |
Required. |
| Service Description |
Text Area (Multi-line) |
Thorough 2X cooling power service using waterproof wall catchment jacket and high-pressure jet pump. Includes chemical foam cleaning of cooling coils, blower roller fan, air filters, drain tray flushing, and outdoor condenser wash. |
Service details. |
| Service Photos (Optional) |
Multi-Image Picker |
deep_jet_service.jpg |
Technician pressure washing indoor coil inside waterproof jacket. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
45 |
45-minute service per unit. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep delivery! |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 52 |
Operational coverage boundary. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated 1 household appointment. |
| Base Price (₹) |
Currency Input Field |
599 |
Flat fee per AC. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Essential travel and traffic transit buffer! |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Technician Rajesh Sharma
[✔] Technician Manoj Kumar
[✔] Karcher High-Pressure AC Foam Jet Kit 1 |
Either tech + Jet Kit. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single AC. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 1. |
Offering 2: Complete Refrigerant Gas Top-Up & Leak Fix (Field / Home)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Complete Refrigerant Gas Top-Up & Leak Fix |
Required. |
| Service Description |
Text Area (Multi-line) |
Complete cooling restoration for ACs with zero or weak cooling. Includes nitrogen pressure testing to locate micro-leaks, brazing copper joints, vacuum pump evacuation, and 100% pure gas filling (R32 / R410A) with electronic weighing scale. |
Gas charging details. |
| Service Photos (Optional) |
Multi-Image Picker |
gas_charging_manifold.jpg |
Technician connecting digital manifold gauge to outdoor condenser. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes. |
| Duration Value |
Number Input Field |
60 |
Full 60 minutes. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep service. |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 52 |
Range. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated visit. |
| Base Price (₹) |
Currency Input Field |
2200 |
Inclusive of leak repair & gas. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Transit buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Technician Rajesh Sharma
[✔] Technician Manoj Kumar |
Technician resource. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single visit. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 2. |
Offering 3: Comprehensive Breakdown Diagnosis & PCB Check
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Comprehensive Breakdown Diagnosis & PCB Check |
Required. |
| Service Description |
Text Area (Multi-line) |
In-depth diagnostic inspection for non-starting ACs, error codes, water leakage, or tripping MCBs. Technician checks compressor capacitor, sensory thermistors, blower motor, and inverter PCB circuit board. |
Diagnostic details. |
| Service Photos (Optional) |
Multi-Image Picker |
pcb_multimeter_check.jpg |
Technician testing circuit with digital multimeter. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes. |
| Duration Value |
Number Input Field |
30 |
30 minutes inspection. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Home visit. |
| Service Coverage Radius |
Dropdown / Distance |
Within 12 km of Sector 52 |
Radius. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated visit. |
| Base Price (₹) |
Currency Input Field |
299 |
Inspection fee (waived if repair chosen). |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Travel buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Technician Rajesh Sharma
[✔] Technician Manoj Kumar |
Either technician. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
OFF |
Single diagnosis. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 3. |
Offering 4: Multi-Unit AC Summer Servicing Package (Multi-Slot Consecutive)
| Field / UI Control |
Specification Type |
Exact Test Data Value |
Notes & UI Behavior |
| Service Name |
Text Field (Single-line) |
Multi-Unit AC Summer Servicing Package |
Required. |
| Service Description |
Text Area (Multi-line) |
Book deep power-jet cleaning for multiple air conditioners (2 to 4 units) in your home in a single technician visit. Enjoy tiered package savings and prioritized whole-home cooling readiness. |
Multi-unit details. |
| Service Photos (Optional) |
Multi-Image Picker |
multi_ac_home_service.jpg |
Technician carrying dual tool caddies into apartment. |
| Duration Unit |
Segmented Control |
Minutes |
Minutes unit. |
| Duration Value |
Number Input Field |
45 |
Base unit duration = 45 mins per AC. |
| Fulfillment Mode |
Segmented Control |
Field / Home (You travel to customer) |
Doorstep delivery. |
| Capacity Model |
Radio Selection |
[●] 1:1 Appointment (One client per slot) |
Dedicated home visit. |
| Base Price (₹) |
Currency Input Field |
550 |
Base price per AC unit. |
| Buffer Time Before / After |
Dropdown Selector |
30 Mins |
Post-job travel buffer. |
| Resource Mapping |
Multi-Select Checkboxes |
[✔] Technician Rajesh Sharma
[✔] Technician Manoj Kumar
[✔] Karcher High-Pressure AC Foam Jet Kit 1 |
Tech + Jet Kit. |
| Multi-Slot Consecutive Booking |
Switch / Toggle |
ON |
Multi-slot enabled! |
| Minimum Consecutive Slots |
Number Input Field |
2 (2 ACs = 90 mins total) |
Minimum 2 AC units. |
| Maximum Consecutive Slots |
Number Input Field |
4 (4 ACs = 180 mins total) |
Maximum 4 AC units. |
| Volume Discount Tiers |
Data Table Input |
2 Slots (2 ACs): ₹990 (10% off ₹1,100 base)
3 Slots (3 ACs): ₹1,402 (15% off ₹1,650 base)
4 Slots (4 ACs): ₹1,760 (20% off ₹2,200 base) |
Tiered discount values entered. |
| Action |
Primary Button |
Tap Save Offering |
Saves Offering 4. |
| Navigation Action |
Primary Contained Button |
Tap Continue |
All 4 offerings saved; advances to Step 4. |
Step 4 of 5: Business Availability
7-Day Weekly Shift Grid
CoolTech operates 7 days a week from 08:00 AM to 08:30 PM to satisfy heavy summer air conditioning service demand. Technicians take a midday heat and meal break between 01:30 PM and 03:00 PM.
| Day of Week |
Status |
Operating Hours |
Break / Split Interval |
Quick Chip Applied |
| Monday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Baseline configuration |
| Tuesday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Wednesday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Thursday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Friday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Saturday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
| Sunday |
Open |
08:00 AM – 08:30 PM |
01:30 PM – 03:00 PM |
Applied via Mon → All Days |
Holiday Closures & Non-Operating Calendar
| Holiday / Observance Name |
Date |
Recurrence Rule |
Business Rationale |
| Republic Day |
26 Jan 2026 |
Annual Closure |
National holiday |
| Holi Festival |
25 Mar 2026 |
Annual Floating |
Staff holiday |
| Independence Day |
15 Aug 2026 |
Annual Closure |
National holiday |
| Diwali (Laxmi Pujan) |
01 Nov 2026 |
Annual Floating |
Festival closure |
Step 5 of 5: Final Review & Publish
Onboarding Summary Card Inspection
================================================================================
360 SERVICE HUB — BUSINESS ONBOARDING VERIFICATION
================================================================================
Business Profile:
• Legal / Trade Name : CoolTech Precision HVAC & AC Care Services
• Operating Domain : 05_Home_Care_Appliance_Services / AC Repair & Appliance
• Structure : Company (HVAC Service & Maintenance Enterprise)
• Coordinates : 28.4412, 77.0814 (Sector 52, Ardee City Road, Gurugram)
• Contacts : +919811443322 | service@cooltechcare.in
Configured Resources (3 Total):
1. [PERSON] Technician Rajesh Sharma (Master HVAC Specialist) — PRIMARY
2. [PERSON] Technician Manoj Kumar (Senior Inverter AC Technician)
3. [ASSET] Karcher High-Pressure AC Foam Jet Kit 1 (Cap: 1)
Configured Services & Offerings (4 Total):
1. Deep Power-Jet Foam AC Servicing (45m | ₹599 | Field/Home | Cap: 1:1 | 30m buffer)
2. Complete Refrigerant Gas Top-Up (60m | ₹2,200 | Field/Home | Cap: 1:1 | 30m buffer)
3. Comprehensive Breakdown Diagnosis (30m | ₹299 | Field/Home | Cap: 1:1 | 30m buffer)
4. Multi-Unit AC Summer Servicing Package (45m slots | ₹550/slot | Field/Home | Multi-Slot 2-4)
Operating Schedule:
• 7 Days a Week : 08:00 AM – 08:30 PM (Break: 01:30 PM – 03:00 PM)
• Holidays : 4 Planned Closures
================================================================================
- Action: Tap
Publish Business.
- Result: Publishes HVAC service on 360 SERVICE HUB discovery, activates doorstep booking workflows, and binds geo-radius routing filters.
3. Customer App End-to-End QA Testing Scenarios
+----------------------------------------------------------------------------------------------------+
| 360 SERVICE HUB VERIFICATION SUITE |
| CATEGORY: AC REPAIR & HVAC CARE |
+----+--------------------------------+-----------------------------------+--------------------------+
| # | Test Scenario | Execution Input | Expected System Outcome |
+----+--------------------------------+-----------------------------------+--------------------------+
| 1 | Hardware Jet Kit Concurrency | Customer 1 books Rajesh Sharma | Both Rajesh AND Jet Kit 1|
| | Lock (Asset Constraint) | with Jet Kit 1 at 09:00 AM. | are locked. Manoj cannot |
| | | Customer 2 tries to book Manoj | be booked for Power-Jet |
| | | with Jet Kit 1 at 09:00 AM. | without second jet kit. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 2 | Doorstep 30-Minute Travel | Customer books 45m Jet Service at | Booking spans 10:00 to |
| | Buffer Boundary | 10:00 AM. Check next open slot | 10:45 AM. 30m travel |
| | | for technician. | buffer locks tech until |
| | | | 11:15 AM. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 3 | Multi-Unit Consecutive AC | Customer books 3 ACs (3 slots) | System reserves 135 mins |
| | Tiered Discount Calculation | in Multi-Unit Package. | continuous block; applies|
| | | | 15% discount: ₹1,402. |
+----+--------------------------------+-----------------------------------+--------------------------+
| 4 | Geofencing Service Radius | Customer address is 16 km away | System warns: "Location |
| | Enforcement (12 km Limit) | from Sector 52 workshop. | outside 12 km operational|
| | | | service radius". |
+----+--------------------------------+-----------------------------------+--------------------------+
| 5 | Midday Heat Break Lockout | Attempt booking service visit at | Slots between 01:30 PM |
| | (01:30 PM - 03:00 PM) | 02:00 PM on Friday. | and 03:00 PM disabled |
| | | | with "Technician Break". |
+----+--------------------------------+-----------------------------------+--------------------------+
