🏓 Business Onboarding Cookbook: Pickleball Courts & Sports Hubs

Category: Pickleball Courts & Sports Hubs
Primary Domain: 04_Sports_Turfs_Venues
Platform: 360 SERVICE HUB

1. Overview & Business Profile Context

This cookbook provides realistic, comprehensive, and verified test data for onboarding an outdoor and semi-indoor pickleball club and training center. It exercises:

• Multiple Parallel Pickleball Courts (SPACE) Resource Allocation: Modeling 3 USAPA-regulation 20ft x 44ft cushioned acrylic courts operating simultaneously without stray ball interference.
• Dedicated Court Hire vs. IPTPA Pro Coaching (PERSON + SPACE): Demonstrating recreational 4-player doubles court booking versus 1-on-1 dinking and third-shot-drop coaching with an IPTPA-certified pro.
• Hourly Duration Engine with Consecutive Match Multi-Slot Discounts: 1-hour atomic booking slots with multi-slot rules allowing players to reserve 2 to 3 consecutive hours for mini-tournaments with tiered volume discounts (10% off for 2 hours, 15% off for 3 hours).
• Surface Maintenance & Net Tension Buffer: Enforcing a mandatory 10-minute turnaround buffer between player groups for court boundary sweeping, net tension verification, and paddle rack sanitization.
• Full-Day Sunrise-to-Late Sports Schedule: Operating continuously from 06:00 AM (for early morning fitness players) until 11:00 PM at night under high-intensity LED floodlights.

2. Step-by-Step Onboarding Data

Step 1 of 5: Business Information

Step 2 of 5: Add Resource (Polymorphic Flow)

Add the following 4 realistic resources covering 3 tournament-grade pickleball courts and 1 certified IPTPA pro coach:

[ What does your customer book? ]
 ├── [○] 1. Room / Space         ──► Court 1: Championship Cushioned Acrylic Court
 ├── [○] 2. Room / Space         ──► Court 2: Club Acrylic Court
 ├── [○] 3. Room / Space         ──► Court 3: Covered All-Weather Court
 └── [●] 4. Team Member / Staff  ──► Nikhil Deshmukh (IPTPA Level 2 Certified Coach)

Resource 1: Court 1: Championship Cushioned Acrylic Court (Room / Space)

Resource 2: Court 2: Club Acrylic Court (Room / Space)

Resource 3: Court 3: Covered All-Weather Court (Room / Space)

Resource 4: Head Pickleball Coach (Team Member / Staff)

Step 3 of 5: Services & Offerings

Configure the following 4 realistic pickleball offerings covering prime hourly court rentals, morning discounts, and 1:1 pro coaching:

[ Services & Offerings Portfolio ]
 ├── 1. Prime Pickleball Court Hire (Hours | 1 Hour | ₹600 | Court 1:1 | Multi-Slot 2-3)
 ├── 2. Non-Peak Morning Court Hire (Hours | 1 Hour | ₹400 | Court 1:1 | Multi-Slot 2-3)
 ├── 3. 1-on-1 Pro Pickleball Coaching + Court Included (60 mins | ₹1,200 | 1:1 Coach + Court 1)
 └── 4. Weekend 4-Team Dinking Round Robin League Block (Hours | 2 Hours | ₹1,100 | Court 1:1)

Offering 1: Prime Pickleball Court Hire (Hours — Space 1:1 — Multi-Slot 2–3 Slots)

Offering 2: Non-Peak Morning Court Hire (Hours — Space 1:1 — Multi-Slot 2–3 Slots)

Offering 3: 1-on-1 Pro Pickleball Coaching + Court Included (Minutes — Compound Coach + Court)

Offering 4: Weekend 4-Team Dinking Round Robin League Block (Hours — Space 1:1 — 2 Hours)

Step 4 of 5: Availability & Working Hours

Configure weekly operational hours suited for early morning and evening sports:

Weekly Schedule Grid

Staff-Specific Availability Overlay

Advanced Operating Settings

Step 5 of 5: Booking Rules, Fulfillment & Policies

3. Five Deterministic End-to-End QA Test Scenarios

Scenario 1: Multi-Slot Consecutive 3-Hour Tournament Booking with Tiered Discount

• Action: Customer books Court 1: Championship Cushioned Acrylic Court for 3 consecutive hours (06:00 PM – 09:00 PM) on a Saturday evening.
• Expected Result:
  • Base price: $3 \times ₹600 = ₹1,800$.
  • Tiered discount rule fires: $3 \text{ slots} \implies 15% \text{ discount} = ₹270$.
  • Total checkout price: $₹1,530$.
  • Court 1 is locked atomically from 06:00 PM to 09:00 PM, plus the 10-minute buffer until 09:10 PM.
  • Court 2 and Court 3 remain fully available for concurrent bookings.

Scenario 2: Compound Resource Concurrency Lock & Collision Defense

• Action: Customer A books 1-on-1 Pro Pickleball Coaching + Court Included with Coach Nikhil Deshmukh on Saturday at 07:00 AM – 08:00 AM. Concurrently, Customer B attempts to book Court 1 for casual doubles at 07:30 AM.
• Expected Result:
  • Customer A's booking establishes a compound exclusive lock on BOTH Nikhil Deshmukh and Court 1.
  • Customer B's query for Court 1 at 07:30 AM is rejected due to active conflict.
  • The booking UI routes Customer B to Court 2: Club Acrylic Court, which is free.

Scenario 3: Surface Sweeping Buffer Time Guardrail

• Action: Customer books Prime Pickleball Court Hire on Court 2 from 05:00 PM to 06:00 PM. A subsequent customer attempts to book Court 2 starting at 06:00 PM.
• Expected Result:
  • The booking engine injects a 10-minute turnover buffer from 06:00 PM to 06:10 PM for surface sweeping and player changeover.
  • The earliest available start time for the next booking on Court 2 is 06:10 PM.

Scenario 4: Coach Midday Split Shift Verification

• Action: Customer searches for a pro coaching session with Coach Nikhil Deshmukh at 02:00 PM on a Thursday.
• Expected Result:
  • Nikhil's working schedule defines a split shift (06:30 AM – 11:30 AM and 04:30 PM – 08:30 PM) with a midday break from 11:30 AM to 04:30 PM.
  • Pro coaching slots between 11:30 AM and 04:30 PM are completely blocked and unavailable.
  • Court 3 (Covered All-Weather Court) remains available for unguided casual play during midday.

Scenario 5: Short Notice Cutoff Guardrail

• Action: Customer attempts to book Court 2 at 05:45 PM for a 06:00 PM slot (15 minutes notice).
• Expected Result:
  • The minimum notice cutoff is configured at 30 minutes.
  • The system detects that $15 < 30$ minutes.
  • The 06:00 PM slot is rejected with the message: "Booking must be made at least 30 minutes in advance". The first eligible slot offered is 06:30 PM (or 06:10 PM if aligned to buffer).